DATABASE Technical Resource Requirement a) Qualification: The Technical Resource should hold a B.E. or B.Tech degree. b) Experience: The Technical Resource should have a minimum of 4 years of hands-on experience on SQL based database administration, preferably on BIM-DB2, in a production infrastructure environment at a data center. c) Duties Pertaining to Database Administration, But Not Limited To: Database Installation and Configuration: Install and configure the DB2 database software and ensure proper setup according to system requirements and department needs. Ensure Continuous Availability: The primary responsibility is to ensure 100% uptime for the production infrastructure. Database Design and Optimization: Design efficient database schemas and optimize the database for performance, ensuring fast data retrieval and optimal resource usage. Data Security and Access Control: Implement and enforce security measures, including user roles, access control, and database encryption to ensure data confidentiality and compliance with regulations. Backup and Recovery Management: Plan and perform regular database backups, manage disaster recovery processes, and restore data in case of failures. Performance Monitoring and Tuning: Continuously monitor DB2 database performance, analyse query performance, and fine-tune indexes, queries, and configurations for optimal database performance. Capacity Planning and Scaling: Monitor database storage usage, plan for future growth, and scale the systems infrastructure and database to accommodate increasing data and traffic. Database Migration and Upgrades: Manage database migrations from older versions of DB2 or other database platforms, ensuring smooth transitions and minimal downtime. Handle version upgrades as required. Troubleshooting and Issue Resolution: Diagnose and resolve database issues such as deadlocks, slow queries, or corruption, ensuring minimal disruption to department operations. Patch and Update Management: Regularly apply patches, hotfixes, and updates to keep the DB2 database secure and up to date with the latest bug fixes and security enhancements. Collaboration with Development Teams: Work closely with developers to understand application requirements, design optimal database structures, create database objects, and assist in query optimization and troubleshooting during development. HADR Implementation and Management: Set up, configure, and maintain High Availability and Disaster Recovery (HADR) environments to ensure DB2 databases are highly available. Periodical Database Maintenance: Periodically run DB2CHECK to check for database corruption or inconsistencies, such as damaged pages or missing records. Perform REORG to reclaim space, reorganize tables, and optimize performance. Run RUNSTATS to gather up-to-date statistics for query optimization. Monitor and resolve any issues found during the integrity check, such as corruption or inconsistencies, to ensure minimal downtime and data consistency.

- Provide desktop support to end-users, including troubleshooting hardware and software issues - Install, configure, and maintain computer systems and peripherals - Set up and troubleshoot network connectivity for desktops and laptops - Manage user accounts and permissions in Active Directory - Assist with software installations and upgrades - Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary - Collaborate with team members to resolve complex technical issues - Document technical procedures and solutions for future reference Qualifications: - Proven experience as a Desktop Support Technician or similar role - Strong knowledge of network administration, technical support, and IT support principles - Proficiency in operating systems such as Windows, Linux, and Mac OS - Familiarity with office productivity software (e.g., Microsoft Office) - Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus - Knowledge of VPN technologies and remote access tools - Excellent problem-solving skills and attention to detail - Strong communication and interpersonal skills

Job Overview: We are looking for a dynamic and detail-oriented Service Delivery Coordinator with 1-2 years of experience in service delivery management. The ideal candidate will have hands-on experience in managing service requests, coordinating engineers to client sites, and ensuring smooth and efficient service operations. This role will involve managing ticketing systems, aligning engineers, and ensuring on-time delivery of services to our clients. Skills and Qualifications: 1-2 years of experience in a service delivery or coordination role, preferably in IT, facilities management, or a related industry. Proven ability to coordinate field engineers and dispatch resources to client sites efficiently. Good understanding of service level agreements (SLAs) and how to manage tickets in line with SLAs. Strong communication and interpersonal skills, with the ability to interact effectively with engineers, clients, and other stakeholders. Excellent organizational and time management skills, with attention to detail.

Resources Required: 2 L3 resources Windows and Intune experts to support Zero Touch Project and backfill current FTE activities. Scope of work: Experience in workstation build related activities( auto-pilot). Knowledge of SCCM and Intune. Troubleshoot failed SCCM deployments and SCCM health issues. Design and implement Microsoft Intune solutions for endpoint management, including device enrollment, policy configuration, and application deployment. Implement security policies and configurations to ensure the protection of endpoints through Intune. Manage security baselines and compliance policies to meet organizational security standards Package and deploy applications using Intune, ensuring proper distribution and version control Collaborate with application owners to streamline the deployment process. Create and manage configuration profiles to enforce settings and restrictions on devices Implement conditional access policies to control access based on device compliance. Plan and execute upgrades to Intune services and stay current with feature releases. Manage patching and updates for Intune-managed devices. Experience with the Zero Touch Provision process.