0 - 3 years
3 Lacs
Posted:-1 days ago|
Platform:
Work from Office
Full Time
Freshers Welcome
Outstation candidates please do NOT apply (considering applicants only from Mumbai /Navi Mumbai )
Location: Airoli, Navi Mumbai
*Handle inbound/outbound calls for international customers (UAE/US/ process depending on requirement).
*Communicate clearly and professionally with customers in English.
*Understand customer queries and provide accurate resolutions.
*Maintain a positive, polite, and customer-friendly attitude during calls.
*Follow call scripts, process guidelines, and quality standards.
*Update customer information and call details in the system accurately.
*Meet performance metrics such as call quality, handling time, and customer satisfaction.
*Work in 24/7 rotational shifts as per business needs.
*Maintain confidentiality and follow company policies.
Sutherland
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