Role Summary: The Associate/Associate Consultant/Consultant (SAM Technical) is responsible for keeping the team updated on technology changes and best practices across various solutions. Key Accountabilities / Responsibilities: Implement Configure SAM tools in customers environments. Configure tools, agent packaging, and beacon setup. Provide support and training on SAM tools to customers. Manage and support both hosted and on-premise SAM solutions. Direct interaction with customers to troubleshoot and resolve configuration issues. Document customer configurations within their environment. Create technical and functional documentation as required. Support and train the global SAM team on various SAM solutions. External technical coordination with customers and SAM tool providers. Act as a bridge between SoftwareONE and SAM solution providers. Core Capabilities: Strong presentation and communication skills. Strong analytical abilities. Quality-oriented mindset. Methodical approach to problem-solving. Functional Capabilities: Highly motivated and results-oriented. Strong organizational, multitasking, and time management skills. Solid problem-solving and consultative skills. Required Technical Skills Experience: Complete Implementation Support of AWS ELK (OpenSearch Service) / Elasticsearch. Experience and knowledge of AWS Cloud. Previous experience in Splunk to ELK migration. Familiarity with Splunk dashboards, panels, reports, alerts, and indices. Strong experience in building ETL pipelines for ELK. Experience in installing and configuring Beats, API integration (if required), and creating Kibana dashboards. Experience in writing scripts for log parsing and grokking. Expertise in implementing, configuring, and performance tuning ELK clusters and nodes. Design and implement highly scalable ELK (Elasticsearch, Logstash, and Kibana) stack solutions. Experience in configuring ELK security using PKI and LDAP. Familiarity with the Elastic Stack ecosystem for metadata services, centralized log monitoring, notifications, system metrics, application health, and performance monitors. Expertise in Elasticsearch and Logstash performance tuning and configuration. Experience in architecting data structures using Elasticsearch. Design, development, administration, and delivery of Elasticsearch / ELK-based reporting solutions. Proficiency in elastic query/KQL for data analysis. Strong problem-solving skills. AWS Cloud Architect certification is a plus. Additional Responsibilities: Collaborate and work with AIOps SMEs/Data Science teams to build ML models for observability. Hands-on experience with data visualization/business intelligence. 6-9 years of hands-on experience supporting Elasticsearch in production, particularly with medium to large clusters. Ability to assess customer architecture and provide suitable solutions. Experience in setting up the ELK stack (Elasticsearch, Logstash, Kibana) to process data from multiple sources. Implement ELK solutions in hybrid environments (cloud-based and on-premises). Expertise in Kibana visualization strategies, controls, and techniques. Knowledge of Elasticsearch index configuration options, sharding, aliases, etc. Experience with Elastic API integration. Experience with Fluentd. Proficiency in SQL and optimization of queries. Experience with CI/CD processes. Experience with buffering tools like Kafka and Redis. Exposure to Amazon Elasticsearch, Elastic Cloud, and Pivotal Cloud Foundry. Work with the engineering team to design ingestion and pipeline processes for innovative analytics platforms using best practices and open-source tools such as Elasticsearch, Kibana, Janus Graph, PostgreSQL, and Kafka. Understanding of security and access management concepts. Exposure to public cloud technology is desirable. Knowledge of enabling various types of logs is an added advantage.

Design and develop applications using Oracle Application Development Framework (ADF). Collaborate with business analysts and project managers to understand business requirements. Create technical specifications based on functional requirements. Perform unit testing and participate in system integration testing. Troubleshoot and resolve application issues. Maintain documentation for newly developed features and functionalities. Provide ongoing support and enhancements for existing applications Bachelors degree in Computer Science, Information Technology, or a related field. Minimum of 3 years experience with Oracle ADF development. Strong understanding of Java and SQL. Experience with Oracle databases and PL/

API Development and Integration Design and develop scalable RESTful and SOAP APIs using IBM API Connect, ensuring adherence to best practices for API lifecycle management. Implement robust integration solutions between internal and external systems, utilizing APIC for managing the entire API lifecycle. Customize and develop API policies, including security policies, traffic management, and routing rules, using DataPower and APIC. Develop custom code and transformation logic in Node.js, Java, Python, JavaScript, and XSLT for complex API use cases and advanced data handling. Design and implement API security mechanisms such as OAuth 2.0, SAML, JWT, Mutual TLS (mTLS), and other authentication and authorization frameworks. Lead the integration of legacy systems with API-driven architectures, ensuring smooth data and service migration. API and DataPower Gateway Administration: Install, configure, and administer IBM DataPower Gateway and API Connect for secure and optimized API traffic routing. Deploy and manage API services across environments (Dev, Test, Prod) and ensure consistency and security across deployments. Administer and monitor APIC and DataPower clusters, performing load balancing, failover, and ensuring high availability (HA) of API services.Configure DataPower for advanced security functions, including encryption/decryption, SSL termination, and XML firewall policies. Manage API versioning, throttling policies, and API subscriptions, ensuring proper access control and governance. Implement and maintain logging, monitoring, and alerting using tools like Splunk, ELK, or other monitoring solutions to track API performance and identify bottlenecks or issues. Scripting and Automation: Develop and maintain automation scripts (using Python, Bash, Ansible, or similar) to streamline API deployment, testing, and monitoring tasks. Automate the creation, deployment, and versioning of APIs using CI/CD pipelines (e.g., Jenkins, GitLab, or Ansible). Write custom XSLT transformations and GatewayScript for DataPower to support advanced API routing, request/response transformation, and security policies. Security and Performance Management: Ensure APIs are compliant with organizational security standards by configuring DataPower for API security, including message integrity, content-based routing, and data protection. Monitor and troubleshoot API performance issues, implementing optimization strategies for both DataPower and APIC. Implement traffic control policies using APIC and DataPower to manage traffic spikes, ensure SLAs, and prevent denial-of-service (DoS) attacks. Conduct vulnerability assessments and ensure that API services are regularly patched and updated to meet security compliance. Collaboration and Leadership: Collaborate with DevOps teams to integrate API solutions into CI/CD pipelines, ensuring seamless automation of API management tasks. Work closely with security, networking, and infrastructure teams to ensure smooth deployment and integration of APIs with existing enterprise systems. Mentor junior developers and API engineers on API development best practices, coding standards, and troubleshooting techniques. Lead technical discussions with business and IT stakeholders to gather requirements and translate them into API solutions. Primary Skills : 6+ years of experience with IBM DataPower Gateway and IBM API Connect, with strong expertise in API design, development, and administration. Proficiency in developing APIs using Node.js, Java, or Python for backen

IBM DataPower Management: Administer and manage IBM DataPower appliances, ensuring optimal performance, security, and availability.Development Integration: Design, implement, and maintain DataPower solutions for secure application integration, including XML, SOAP, RESTful services, and more.Security Configuration: Implement security measures for web services (SSL/TLS, WS-Security, etc.), ensuring the protection of sensitive data.Incident Problem Management: Troubleshoot, resolve issues, and ensure high availability of DataPower systems by analyzing logs, performance metrics, and resolving faults promptly.Automation Scripting: Automate routine tasks, system monitoring, and reporting using scripts and tools.Collaboration Team Leadership: Collaborate with cross-functional teams (such as application development, infrastructure, security, etc.) to ensure seamless integration and data flow. Lead a team of developers/administrators, providing technical guidance and support.Upgrades Patching: Plan and execute upgrades, patches, and hotfixes for the DataPower environment to maintain system integrity and security.Documentation Reporting: Maintain comprehensive documentation for DataPower configurations, processes, and troubleshooting procedures. Provide regular reports on system health and performance.Compliance Best Practices: Ensure compliance with industry standards, regulatory requirements, and organizational best practices.Expertise in IBM APIC, IBM Datapower. Design and develop API and SOA solutions using DataPower, APIC Expertise in managing organizations, products and writing yamls in APIC. Capable of creating WSP, MPG in DP and excellent knowledge in XSLT programming. Capable of identifying, troubleshooting and fixing production issues Provide guidance on Datapower functionality related to design Experience in working Agile environments and be a shared resource across multiple teams. Skilled problem solvers with the desire and proven ability to create innovative solutions. Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments. Knowledge and experience in developing software using agile methodologies. Proficient in authoring, editing and presenting technical documents. Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.Production Support and 24/7 shift rotation Bachelor / master s in engineering, MCA or equivalentExperience: 6-8 years24/7 Support shift rotation

Interpret requirements and design solution that satisfy the customer needs and also satisfied the need for standardization, usability and maintainability of the different Agent facing applications. Breakdown solution into components that could be assigned and tracked in pursuit of a fast and cost-effective solution. Must have experience in SQL/PL-SQL. Should have Implement ADF Business Components / Web Services / Oracle Objects Calls that would provide the data access layer for the Agent Applications processes. Implement the ADF View Controller components, including Tasks Flows, Beans and JSF pages that would allow the successful interaction between the agents and the applications. Supervise tasks performed by other members of the solution team in order to ensure a cohesive approach that satisfies the external (customer) requirements and internal (technology) requirements. Design and develop enhancements using exit-point based architecture within loan the origination/servicing system Designing and developing enhancements using exit-point based architecture within loan origination/servicing system Design and implement custom business applications using Oracle Application Development framework Produce, present and validate AS-IS and TO-BE landscape models for technical approval showing migration path Produce and validate solution design documentation for projects ensuring a consistent quality approach is maintained Input into the Technical Environment Plans (TEP) for projects Work directly with business users in all aspects of design and development Produce code that meets quality, coding and performance standards according to local IT guidelines and policies including Security, auditing and SOX requirements Ensure technical supporting documentation is written to company standards Undertake Unit testing making full utilization of automation tools available and working with the system test team to ensure tests are integrated as part of the overall test plan Qualification: Bachelor / master s in engineering, MCA or equivalentExperience: 9-11 years

Job Summary: We are seeking an experienced SAP PI/PO Consultant with a strong background and SAP CPI as a secondary skill. The ideal candidate should have at least 10 years of hands-on experience in SAP Process Integration (PI) and Process Orchestration (PO), along with a working knowledge of SAP Cloud Platform Integration (CPI). This role requires expertise in designing, developing, and maintaining complex integration solutions for enterprise applications. Key Responsibilities: Design, develop, and support integration solutions using SAP PI/PO and SAP CPI. Work with business and IT teams to gather integration requirements and translate them into technical solutions. Develop and configure end-to-end integration scenarios, including A2A, B2B, and cloud-based integrations. Implement mappings using Graphical Mapping, Java Mapping, and XSLT Mapping. Set up and configure adapters such as SOAP, REST, IDoc, RFC, JDBC, and File. Manage and monitor integration processes, troubleshoot errors, and optimize performance. Support migration and upgrades of SAP PI/PO systems. Work with SAP CPI for cloud-based integrations and hybrid system connectivity. Ensure best practices, security standards, and compliance requirements are met. Provide technical documentation and training to internal teams. Required Skills Experience: 10+ years of hands-on experience in SAP PI/PO development and administration. Strong expertise in SAP PI/PO architecture, message processing, and adapter configurations. Experience or strong knowledge in SAP ABAP and ODATA. Experience with SAP CPI, including integration with SAP and non-SAP systems. Hands-on experience with ESR, ID, SLD, and runtime configuration. Proficiency in Java, XML, XSLT, and Web Services (SOAP/REST). Experience in API management, OAuth, and security configurations. Strong troubleshooting and performance optimization skills. Knowledge of SAP BTP and cloud-based integration patterns is a plus. Excellent problem-solving skills and ability to work independently or within a team. Preferred Qualifications: SAP Certified in PI/PO or CPI. Experience with Agile methodologies .

Directors in this role get to: - Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. - Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance. - Define Sutherland s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met. - Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. - Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. - Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans. Our most successful candidates will have: - Bachelor s degree. - Eight or more years of management experience; experience managing customer support. - Ability to be creative and resourceful in finding effective solutions to problems and situations. - Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements. - Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills. - Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a teamplayer. - Persistence in working through challenges and doing whatever it takes to get the job done. - Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts. - Ability to be strategic in developing solutions and process improvements. - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.

Roles Responsibilities 1. Taking responsibility for executing business consulting projects including tasks like research, data interpretation, analysis, insight generation and report preparation 2. Authoring /co-author thought leadership articles. 3. Independently managing mid-sized projects or taking ownership of one or more modules of major /significant consulting projects 4. Leading, coordinating, and organizing the work of a team of junior analysts 5. Manage client communication for projects assigned. 6. Supporting the leadership team on marketing, business development and proposals 7. Positively contributing to the firms growth and reputation 8. Contribution to the firm in non-project areas (such as knowledge management, people development etc.)Education: MBA (Marketing / Finance / Strategy / etc.) (Preferably from Tier-I/II B-School) Experience/ Skills - 1. 5+ years of experience in market research and consulting projects, with 2 -3 years of experience in delivering strategic r

Key Responsibilities: Compensation Benefits: Manage Benefits Administration, including annual open enrollment and interface management outside the US. Configure Workday for off-cycle benefit changes and support employee self-service enhancements. Maintain the job catalog, including updates and enhancements. Manage positions and organizational hierarchies within HR systems. HRIS: Administer mass data changes for workforce management and reductions in forceEnsure accurate administration of HR systems and databases, resolving issues promptly. Generate and manage both standard and custom HR reports. Provide technical configuration, support, and testing for HR systems, integrations, and interfaces. Configure compensation and bonus plans, ensuring proper setup for earnings and deductions. General HRIS Support: Lead Workday semi-annual release updates (R1 and R2) by managing configuration, testing, and implementation. Review and optimize Workday business processes and workflows. Configure time and attendance systems as new countries are added through acquisitions. Manage the configuration of HR systems for new countries resulting from acquisitions. Set up or revise bonus/incentive plans to include earnings and deductions. Confirm and implement the activation of chatbot functionality in Workday. Support global Workday expansion and acquisitions, including interface configurations for sales compensation tools.

Developer - Technical Support Training The Technical Support Software Developer is a key role within the Technical Support organization. This role will be responsible for the strategic, ongoing development of software programs and modules that are used for education, training and enablement. You will work with a small team to develop these training modules from the ground up, focusing on backend development and instruction writing. A week in the life of a Technical Support Software Developer: Translate role requirements and work with your team to develop and maintain training and education software for internal audiences. The training software consists of custom made modules within an enclosed lab environment, to train users to learn how to use proprietary software, virtual machines, labs, operating systems, etc. Create user-friendly and intuitive interfaces and instruction sets Contribute to project plans, milestones, and utilize resources effectively Contribute to project updates to TS leadership Develop action plans for identifying issues and addressing them Maintain current and new modules during their lifecycles by fixing bugs, addressing performance issues, and addressing feedback from end users Who You Are You are a strategic thinker with meticulous attention to detail, love problem solving, have an open mind, have vision, and are user/stakeholder focused. You are an innovator and like building software from the ground up You are able to recognize opportunities for enhancement and continuous improvement and put action plans in place to address them You see the big picture and are confident in your abilities to achieve it You have great interpersonal skills and are able to develop and maintain strong stakeholder relationships You possess impeccable English communication skills (verbal and written) with the ability to present information clearly You speak up in a group/team setting You accept constructive criticism You must have a strong initiative and the ability to work both in a self-directed manner and as part of a team. You are comfortable in a highly dynamic environment and you are flexible to change as leadership requires. Who You ll Work With You will work closely with a small development/Education team in the US You will have a dotted line reporting structure to the Sr. Manager, Tenable Technical Support, who manages the EDU Team Knowledge, Skills, and Experience Bachelor s degree (or equivalent) in computer science 3+ Years of development experience coupled with data analysis and coding skills Programming languages (Basic to Advanced for all below) Must Haves Python: Advanced, primarily object-oriented design Always utilizes docstrings and comments to clarify code API: Basic knowledge Nice to haves: Markdown Bash Powershell SQLite PostgreSQL HTML/Javascript/CSS (Frontend UI) Database table design SQLite PostgreSQL knowledge helpful Internal Documentation Writing Able to clearly write out documentation surrounding code/projects Able to clearly write step by step instructions for use by users of the software Tool Knowledge VS Code: Primary IDE used for all project writing Tech Other Knowledge Networking, Windows and Linux/CLI - Must have a Basic understanding of each, and must be very comfortable using the Linux CLI Very clear communication skills in English (written and verbal) Strong ability to learn new technologies and software Graduation

Job Summary:We are seeking an experienced Senior AEM Developer to join our dynamic development team in the Telecom industry. In this role, you will leverage Adobe Experience Manager (AEM) to build scalable and high-performance digital solutions for customer-facing platforms and services. You will work closely with business stakeholders, designers, and other developers to implement AEM solutions that enhance our digital presence, improve user experience, and support our telecom offerings. The ideal candidate will have extensive experience in AEM development, integrations with telecom systems, and a strong understanding of digital content management and personalization.Responsibilities: Design, develop, and implement end-to-end AEM solutions tailored to the needs of the Telecom business, including customer portals, self-service applications, and billing systems. Lead the development of custom AEM components, templates, workflows, and integrations with third-party Telecom systems (CRM, billing, service management, etc.). Collaborate with UX/UI designers and product managers to deliver responsive and highly engaging digital experiences. Architect and maintain AEM features for multi-site management, personalized customer journeys, and multi-language support. Work on AEM integrations with telecom-specific systems like OSS/BSS, billing platforms, and customer support tools. Optimize the performance, scalability, and security of AEM instances, ensuring fast and reliable access for high-volume customer traffic. Drive the implementation of best practices for AEM development, including code quality, version control, and continuous integration. Mentor and guide junior AEM developers, providing leadership on technical challenges and helping them grow their skills. Lead the troubleshooting and resolution of AEM-related issues, ensuring smooth deployment of content, features, and updates. Stay updated with the latest AEM features, as well as trends in the telecom industry, to drive continuous improvement in the digital experience. Participate in Agile development sprints, collaborating with cross-functional teams to deliver high-quality AEM solutions on time. Manage the upgrade and migration of AEM versions and components, ensuring a seamless transition with minimal downtime. Required Skills: 5+ years of hands-on experience with Adobe Experience Manager (AEM), with a focus on large-scale deployments and enterprise-level projects. Strong proficiency in Java, JCR (Java Content Repository), Sling, OSGi, and other

Job Summary: We are looking for a skilled EBS HRMS Payroll and Benefit Techno-Functional Consultant to join our team. In this role, you will be responsible for the configuration, customization, implementation, and support of the Oracle E-Business Suite (EBS) HRMS modules, with a focus on Payroll and Benefits. The ideal candidate will have a strong understanding of both technical and functional aspects of HRMS, combined with deep knowledge of Payroll and Benefits processes. Key Responsibilities: Configuration and Implementation: Implement, configure, and support EBS HRMS Payroll and Benefits modules. Payroll Processing: Manage the complete payroll cycle from input to reporting and ensure accurate payroll processing in compliance with local and global regulations. Benefit Management: Configure and support benefits modules, ensuring accurate benefits enrollment, changes, and reporting. System Integration: Work with other systems (Finance, GL, etc.) to ensure smooth integration with HRMS modules. Troubleshooting and Support: Provide ongoing support, resolve system issues, and assist with system upgrades or changes. Customizations and Enhancements: Collaborate with technical teams to develop customizations and enhancements to meet business requirements. User Training and Documentation: Conduct training sessions for end users, and create comprehensive user manuals and documentation. Requirements Gathering: Engage with business stakeholders to understand functional requirements and translate them into system specifications. Testing and Quality Assurance: Perform system testing (UAT), validate configurations, and ensure compliance with payroll policies. Compliance and Reporting: Ensure the system is compliant with relevant tax regulations and labor laws, and assist with reporting requirements. Skills and Qualifications: Technical Expertise: Proficiency in Oracle EBS HRMS modules, especially Payroll and Benefits. Strong understanding of technical components such as PL/SQL, Oracle Reports, and workflow configurations. Experience with Oracle HRMS modules (Core HR, Payroll, Benefits, etc.) and integration with other Oracle modules (GL, AP, etc.). Functional Expertise: In-depth understanding of payroll processes, tax compliance, and benefits management. Knowledge of global payroll and benefits practices, including statutory deductions, benefits eligibility, and reporting. Strong problem-solving and troubleshooting skills, particularly with payroll issues. Experience: Minimum of 6 years of experience as a Techno-Functional Consultant in Oracle EBS HRMS, with at least 5 years focusing on Payroll and Benefits. Experience in the full lifecycle of HRMS implementations (requirement gathering, design, testing, deployment, and post-implementation support). Communication and Analytical Skills: Excellent communication skills to interact with business users, HR teams, and technical teams. Strong analytical skills with the ability to solve complex issues related to payroll and benefits. Preferred Qualifications: Oracle certifications in HRMS modules. Experience with Oracle Cloud HCM is a plus. Knowledge of tax compliance and statutory reporting in [region/country]. Education: Bachelor s degree in Computer Science, Information Technology, Human Resources, or a related field. Additional Requirements: Strong attention to detail, with the ability to handle multiple priorities and deadlines. Ability to work independently and as part of a collaborative team. Flexibility to adapt to changing business requirements and technology. Graduation

Job Summary: We are seeking a highly skilled EBS Projects Functional Consultant to join our team. The ideal candidate will have extensive knowledge of Oracle E-Business Suite (EBS) Projects modules and will be responsible for providing functional expertise, implementation, support, and enhancement of our project management systems. This role requires close collaboration with business users, technical teams, and other stakeholders to ensure the efficient and effective use of EBS Projects functionalities. Key Responsibilities: Provide functional expertise in Oracle E-Business Suite Projects modules, including Project Costing, Project Billing, Project Management, Project Resource Management, and Project Contracts. Work with business users to gather requirements, analyze business processes, and recommend best practices for leveraging EBS Projects functionalities. Configure and customize EBS Projects modules to meet business needs, including defining project structures, budgeting, forecasting, and resource management processes. Develop functional specifications for custom reports, interfaces, conversions, and extensions (RICEW) and collaborate with technical teams to ensure successful delivery. Conduct system testing, user acceptance testing (UAT), and support end-users during the testing phase. Provide ongoing functional support and maintenance for EBS Projects systems, including troubleshooting issues, applying patches, and performing upgrades. Develop and deliver training materials and conduct training sessions for end-users and super-users. Ensure that all functional documentation, including configurations, process flows, and training materials, is complete and up-to-date. Stay current with new features and functionality in Oracle EBS and recommend improvements and optimizations. Participate in the full project lifecycle, from requirements gathering to deployment and post-implementation support. Qualifications Qualifications: Bachelor s degree in Project Management, Business Administration, Information Technology, or a related field. 5+ years of experience in Oracle E-Business Suite Projects functional consulting and support. Strong knowledge of Oracle EBS Projects modules, including Project Costing, Project Billing, Project Management, Project Resource Management, and Project Contracts. Experience with Oracle EBS R12, including implementation, configuration, and support. Excellent analytical and problem-solving skills with the ability to analyze complex business requirements and translate them into system solutions. Strong communication and interpersonal skills with the ability to work effectively with business users, technical teams, and other stakeholders. Ability to work independently as well as collaboratively in a team environment. Strong organizational skills and the ability to manage multiple tasks and projects simultaneously. Oracle E-Business Suite certifications are a plus. Preferred Skills: Experience with Oracle Cloud Project Portfolio Management (PPM) or other cloud-based project management systems. Knowledge of project management methodologies and best practices. Experience with data migration and integration projects. Familiarity with Agile development methodologies. Understanding of Oracle SQL and basic technical concepts related to EBS. Graduate

Job Description: Looking for an experienced ASP.NET Core/MVC/C#/Web API/SQL/MySQL developer for an architecture position. Must having good web application experience, development, deployment, maintenance, and production support. Role : Web application developer Work Experience : 2+ years Responsibility: The candidate will be responsible for maintaining existing web applications as well as implement new applications based on business requirements. The work would be in ASP.NET, MVC, C#, jQuery with MySQL, SQL Server databases. To maintain application 24hrs on production and improve application architecture. Technical Skills : ASP.NET MVC, ASP.NET Core, C#, Web API, SQL/MySQL, Azure cloud services Required Experience and Skills: Gather and refine specifications and requirements based on technical needs Adequate knowledge in ASP.NET MVC/Core, C#, Web API, SQL/MySQL and scripts Azure cl

Looking for an experienced SQL developers MS SQL Server/MySQL/PostgreSQL developer for a database administrator and moderate knowledge on .Net for a professional position. Must have good database engineering experience and software development, maintenance, and Optimize database performance. Role: SQL Database Administrator and .Net Developer Work Experience: 2 - 3 years Responsibility: The candidate will be responsible for managing SQL databases by planning, developing, and maintaining the managed instance (PaaS). The work would be in MySQL/SQL Server databases, optimize database performance, DB configuration setup, reduce IOPS operation in PaaS instance, Create complex stored procedures and functions. To maintain database 24hrs on production and support to application and support .Net Application and development and deployment. Technical Skills: MySQL, PostgreSQL, MS SQL Server, Azure Database Services, .Net Required Experience and Skills: Adequate knowledge in MySQL, PostgreSQL, MS SQL and scripts Moderate knowledge on C#, .Net Azure clouds SQL Database service, PaaS, DB Service knowledge Candida

Leadership Team Management: Provide strategic and operational leadership to the HR Shared Services (HRSS) team, ensuring efficient and high-quality service delivery. Lead HR operations across India, China, and Bulgaria while managing global HRSS, HRIS, and integration specialists. Build and develop a high-performing HRSS organization, providing mentorship, training, and career development opportunities to team members. Manage hiring, performance evaluations, and overall team development to maintain a skilled and engaged workforce. Client Stakeholder Management: Act as a strategic partner to clients, leading conversations, handling escalations, and ensuring alignment with client expectations. Act as a key liaison between HR Business Partners, other departments, and business stakeholders in different regions. Ensure that local HR needs are effectively communicated and supported while aligning with global HR strategy. Collaborate with internal and external stakeholders, including HR leadership, IT, finance, and other business functions, to streamline HR operations. Serve as a key liaison between HRSS and client leadership, ensuring consistent and high-quality service delivery. HR Operations Service Delivery: Lead and oversee the HRSS function across multiple regions, ensuring that local regulations and cultural nuances are reflected in the service delivery. Coordinate HR services across various geographies to ensure consistency, quality, and timeliness of HR services globally. Implement and manage quality frameworks, such as ISO, Six Sigma, or other relevant methodologies, to continuously assess and improve the HRSS processes. Ensure that HR services meet high standards for efficiency, compliance, and customer satisfaction. Drive adherence to KPIs and SLAs, identifying gaps and implementing process improvements. Lead the standardization and automation of HRSS processes to enhance efficiency and employee experience. Develop and manage global and regional reporting on key HRSS metrics, including service delivery, process efficiency, cost optimization, and employee satisfaction. Use this data to inform decision-making and identify areas for improvement. Ensure compliance with global HR policies, regulations, and best practices. Ensure HRSS operations are fully compliant with global and regional laws, industry standards, and company policies. Regularly review and update policies and procedures to stay ahead of changes in legislation across different regions. Innovation Process Improvement: Continuously assess and improve HRSS processes globally, ensuring that the services provided are efficient, effective, and adaptable to the needs of each region. Utilize best practices in HR operations and technology to optimize workflows and enhance user experience. Drive innovation initiatives within HRSS, leveraging automation, AI, and process improvements to enhance service efficiency. Collaborate with IT teams to manage HR systems and integrations, ensuring seamless HR technology enablement. Implement data-driven decision-making through HR analytics and reporting to optimize HRSS operations. Compliance Governance: Ensure that all HR processes and service delivery mechanisms comply with local legal requirements in respective countries. Establish governance frameworks to monitor and evaluate the effectiveness of HR service delivery. Implement risk management strategies to proactively address potential operational issues. Bachelor s degree required; MBA with specialization in HR preferred. 9-10 years of experience in HR / Benefits Shared Services, with at least 5-7 years in a leadership role managing a

Ware looking for a dedicated Customer Support Associate - Hindi Voice to provide exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a customer-first attitude. Key Responsibilities: Handle customer inquiries via phone In Hindi. Provide accurate information about products, services, and policies. Resolve customer complaints and escalate issues when necessary. Follow company policies and procedures to ensure quality service. +2 / 3 Years diploma / Any graduate

UX Designer Position Overview We are looking for a creative and user-focused UX Designer to join our team. In this role, you will design intuitive, engaging, and seamless user experiences for our digital products. You ll work closely with cross-functional teams to translate user needs and business goals into functional, visually appealing, and user-friendly designs. Key Responsibilities Conduct user research through interviews, surveys, and usability testing to gain insights into user behaviors, needs, and pain points. Develop wireframes, storyboards, user flows, and interactive prototypes to effectively communicate design ideas. Organize and structure content to create clear, intuitive navigation and layouts. Work closely with product managers, developers, and visual designers to align designs with product requirements and technical feasibility. Test and iterate designs based on user feedback to enhance usability and functionality. Maintain and contribute to a consistent design system, ensuring cohesive user experiences across platforms. Ensure designs meet accessibility standards to create inclusive experiences for all users. Leverage user analytics and performance data to inform design decisions and improvements. Education: Bachelor s degree in UX Design, Interaction Design, Human-Computer Interaction, or a related field. Experience: o Proven experience in UX design for web and mobile applications. o A strong portfolio showcasing user-centered design solutions and problem-solving skills.

Responsibilities Design, develop, and implement Oracle BRM applications. Customize and configure Oracle BRM based on business requirements. Collaborate with cross-functional teams to understand billing needs and translate them into technical solutions. Troubleshoot and resolve issues related to Oracle BRM applications. Ensure system performance, scalability, and security. Document technical specifications and processes. Provide technical support and training to users. Qualifications Bachelor s degree in Computer Science, Information Technology, or related field. 3+ years of experience working with Oracle BRM. Strong understanding of billing and revenue management processes. Ex

Should have overall experience of 1 to 4 years minimum in AR calling. Should possess good knowledge of Athena systems especially ETM workflow, Athena One, CPS, Legacy systems, PCS etc. Good analytical skills required. Good communication skills Should be flexible to work from office as well as home, based on process requirement. Should be flexible to learn / explore new opportunities. Roles and Responsibilities Primary responsibility of a Sr. Associate would be achieving daily KRA s assigned to him / her not limited to following - Production - Review of claims to liquidate and resolve outstanding AR or denials. Quality - Complete production with minimal deviation or TOS - Need to adhere to shift schedule, productive time on system.

Key Responsibilities: Project Management: Planning, organizing, and executing projects to meet deadlines and budgets. Defining project scope, timelines, and resources. Monitoring project progress and identifying potential risks. Ensuring projects are delivered to the required quality standards. Team Leadership: Leading and motivating project teams to achieve goals. Providing guidance and support to team members. Facilitating effective communication and collaboration within the team. Resolving conflicts and addressing issues promptly. Stakeholder Management: Building and maintaining strong relationships with clients and other stakeholders. Managing client expectations and communicating project status effectively. Ensuring client satisfaction with the final product or service. Process Improvement: Identifying areas for improvement in project delivery processes. Implementing best practices and methodologies to optimize project outcomes. Driving continuous improvement initiatives within the team. Strategic Alignment: Ensuring that projects align with the overall business strategy and goals. Contributing to the development of project delivery strategies. Identifying opportunities for innovation and improvement. Other Potential Responsibilities: Managing budgets and resources effectively. Tracking key performance indicators (KPIs). Providing regular reports on project progress to stakeholders. Proactively supporting sales through innovative solutions and delivery excellence. Understanding client needs and delivering value by creating right solutions for them. Skills and Qualifications: Leadership and Communication Skills: Strong leadership, communication, and interpersonal skills are essential for motivating teams and managing stakeholders. Project Managemen

Required Skills: 4 to 6 years of development experience in Core Java & Angular 3+ years of Experience in working with Angular, Bootstrap, Javascript / JQuery, HTML5 & CSS. 3+ years of Experience in working with Java, Spring Boot, Spring Cloud, RESTful APIs & Microservices 3+ years of Experience with relational cloud databases, particularly Aurora MySQL and PostgreSQL Advanced proficiency in security authentication technologies such as OAuth 2.0, OpenID Connect, JWT, Keycloak, and Okta Experience with message queues and event buses, especially Kafka Skilled in managing CI/CD pipelines with Jenkins, Bitbucket, Docker, and Kubernetes Proficient in API documentation using Swagger / OpenAPI Proficient in using Datadog for monitoring and log tracking. Strong fundamentals - OOPS concepts, Exception Handling, Coding Standards, Logging Good knowledge on the best practices in coding Experience with Agile project management methodologies. Proven ability to effectively deliver results as required. Ability to analyze requirements and troubleshoot problems. Good communication and analytical skills Collaborate, coordinate and work-ethics Passionate and quick learner Ability to work in a matrix team environment with both internal and 3rd party development teams (onshore / offshore). Work Model: In-office Working Hours: 1:00 PM / 2:00 PM IST to 10:00 PM / 11:00 PM IST Bachelors or Masters degree in a relevant field, such as Computer Science, Information Technology, or Software Engineering.

Job Criteria: 1) Immediate joiners required 2) Excellent verbal communication skills 3) Fresher or Minimum 6 months of experience in an international voice process 4) Mandatory experience in sales, upselling, cross-selling, and international sales 5) Ability to handle real-time voice calls and chats with technical queries Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview 2) SD Panel Interview 3) Voice Assessment Qualification - +2 / Any degree / 3 years Diploma

Role: Senior Infrastructure engineer JD: Reporting to the Head of Service Infrastructure, this role is responsible for providing 2nd and 3rd level technical support for business users within Clarien Bank and if necessary to its affiliated companies, as well as maintaining the backup infrastructure and devices. The position will focus on service delivery excellence and supporting junior engineers within the IT Infrastructure team. Responsibilities Responsible for the day-to-day support of end user computing technology. This will include but not be limited to Virtual Physical Desktops, Physical and virtual servers, and related peripheral devices such as printers, copiers, facsimile machines and modems. Prioritizes, troubleshoots, and resolves system issues as they relate to the priority of the Helpdesk tickets. Assists with the development of documentation for all system areas assigned to work in and ensuring documentation is available for 1st level technical support personnel. Monitors performance and troubleshoots problems. Installs hardware and software, including network infrastructure and cabling within the Data Center. Consults with the Head of Service Infrastructure, and/or vendor on more complex issues. Tests hardware, software and network related operating systems to assess usability and recommend software purchases to reduce risk of network failures. Works with IT management to research and test new technologies that have the potential to benefit the organization once implemented. Assists with end user support training and product service acquisition as required. Work on individual and team-based projects where assigned. Performs Daily health checks for the IT environment, including but not limited to: Servers, SAN, Phone system, Backup and replication devices and systems. Work with the other engineers to provide on-call coverage 24 x 7. Manages the audit software and policies for all printers, faxes and other devices throughout the Bank and affiliated companies. Patch management of all Windows devices utilizing SCCM. Knowledge of High Availability systems including Windows Clustering, Network Load Balancing (NLB) and Zerto.

Key Responsibilities: 1. Technical Leadership: Lead and mentor a team of Java Microservices and front-end developers, providing technical guidance, code reviews, and fostering a culture of continuous learning. Stay actively involved in development tasks, ensuring the delivery of high-quality, maintainable code. 2. Full-Stack Development: Design and develop scalable systems using Java, Spring Framework, and Spring Boot for backend development. Develop rich, responsive user interfaces using React, Angular, and Adobe Experience Manager (AEM) to deliver seamless user experiences. Ensure optimal integration of front-end and back-end components for customer-facing applications. 3. System Integration Maintenance: Build and maintain systems responsible for integration between client and external services, including wireless carriers and other business partners. Develop and consume Microservices, REST/SOAP APIs, and XML web services. 4. Production Support: Lead outage bridges and perform root cause analysis for production issues. Utilize tools like Dynatrace, ELK, and database queries to monitor, troubleshoot, and resolve system issues. 5. Automation Cloud Deployment: Leverage tools like Jenkins, Ansible, and Terraform for automated deployments. Work on cloud platforms like AWS, implementing and supporting cloud-based solutions. 6. Client Engagement Reporting: Serve as the primary point of contact for both offshore and onshore teams, ensuring clear and effective communication with clients. Use tools like Jira and Excel for project tracking and reporting progress to stakeholders. 7. Incident Management: Analyze and resolve incidents across tech stacks, identifying patterns and collaborating with development teams to prevent future issues. Prepare comprehensive incident and outage reports to drive continuous improvement. Technical Expertise: o Backend: 5+ years of experience with Java, Spring Framework, Spring Boot, relational databases, JMS/Kafka/RabbitMQ, and deployment to application servers (e.g., Weblogic). o Front-End: Hands-on experience with React, Angular, and Adobe Experience Manager (AEM) for building responsive user interfaces. Development Experience: o 8-10 years of experience in core Java and multi-stack development, working in continuous release environments. Production Expertise: o Extensive experience with multithreaded enterprise Java applications, monitoring, and troubleshooting production issues using tools like Dynatrace and ELK stack. o Ability to run quick database queries and perform health checks on the system. Cloud Automation Skills: o Familiarity with AWS Cloud, CI/CD pipelines, and automation tools such as Jenkins, Ansible, and Terraform. Industry Knowledge: o Previous experience with telecommunications clients is a plus. Soft Skills: o Excellent verbal and written communication skills, particularly for client-facing engagements. o Strong problem-solving and analytical skills. o Adaptability to thrive in fast-paced environments and handle multiple priorities. Experience Level: 12-15 years total experience, with 8-10 years in hands-on development and expertise in full-stack technologies.

12+Years experience as Telecom Presales Consultant playing a crucial role in bridging the gap between sales and technical teams. Very good understanding of Telecom Domain, Experience handling Proactive Proposals, RFP/RFI. Ability to work with Client team in understanding their business problems and work with Technical team in building proposals to address client needs. Understanding Client Needs: Engaging with potential clients to understand their requirements and challenges in telecom BSS/OSS portfolio. Solution Development: Designing tailored solutions that meet client specifications, often involving collaboration with engineering and product teams. Presentations and Demonstrations: Delivering compelling presentations to showcase how solutions can solve client problems. Technical Support: Providing technical expertise during the sales process, addressing any questions or concerns that may arise. Proposal Writing: Creating detailed proposals that outline the proposed solutions, including technical specifications, timelines, and pricing. Market Research: Staying informed about industry trends and competitor offerings to better position the company's solutions. Training and Support: Sometimes involved in training sales teams on technical aspects of products and solutions. Clients: Exposure to North American Telco clients is a plus. Expertise in managing Telco captives

Sutherland is looking for Java Software developers to build and implement World class products for Travel Vertical industry. Your primary duties will revolve around building software - writing code and modifying software to fix errors, improve its performance or upgrade interfaces. In this role, you should be a team player with a keen eye for detail and problem-solving skills. Your goal will be to build efficient software and systems that serve user needs. Job Duties Responsibilities Grasp the business domain and the database structure of the respective module Decode the business requirements into technical requirements Design, code, unit test and debug the Java code or Apache Spark code Design develop microservices using Spring boot or Apache Spark framework Complete code development to ensure product releases are achieved on time Follow coding best practices, write clean modular code maintain optimal code quality Code regression testing and fix any bugs identified during the testing cycle Being part of the Scrum Team, adhere/follow the Scrum practices as guided by the Scrum Master Collaborate with SME, Product Managers and other members of the project team in requirements specification and detailed engineering analysis. Qualifications Education Graduation / Post Graduation in Computer Science / Related Engineering Experience Min. 5 yrs to max of 6 yrs experience in