Job Description

Creation and maintenance of standard operating procedures and workflows. Contribute towards enhancement of MSCI ONE Portal for issuers. Work cross-functionally with various internal teams gather statistics and find efficiencies in our processes. Contribute to library of issuer resource documents. Work with tech team on fixing issues related to internal and external platforms. Responsibilities Manage and implement all data verification processes across the MSCI Sustainability Research product suite, including processing and distributing feedback received from issuers to Sustainability analyst teams. Allocation of issuer queries to the team, respond to daily inquiries from issuers about MSCI Sustainability Research?s processes and reports. Assist senior team members on complex queries. Organize calls with issuers to walk them through our methodology, address their questions on our assessment, and if required, invite analyst teams for in-depth discussion. Own ad-hoc projects and proactive outreaches based on new requirements from the product and ESG teams. Keep abreast of dynamic changes in our products and processes. Your skills and experience that will help you excel Degree in Business Administration / Finance/ Sustainability/ Environment 1-3 years? experience in Client Service/Sustainability role. Experience in Sustainability analysis or sustainability will be preferred. Ability to learn complex concepts/processes quickly Project management skills ? defining of scope, resources and time lines, and managing to deliverables Strong communication skills; can communicate with professionalism and diplomacy and tact Exceptional organizational skills, with ability to work on multiple tasks Ability to work in a global, cross-functional team; a strong team player Strong computer skills with office applications, especially Microsoft Excel. Demonstrated analytical skills with strong attention to detail Demonstrated ownership over his/her work and/or assigned subject