Partner Learning Support Specialist SureSkills is an edtech services company that specializes in the creation of engaging and impactful e-learning experiences that empower learners and drives organizational growth. SureSkills are the market leaders in the creation of technical education programmes. We work with companies like Google, AWS, Microsoft, VMware, Meta and Coursera to create their education programmes. Most programmes that we develop include hand-on labs to support the learner in their journey towards mastery of their new subjects We are seeking a strong learning support and operations professional for the Partner Learning Services Learning Operations team. The Partner Learning Services team provides training to thousands of partners to help grow Google Cloud. The training portfolio includes virtual instructor-led classroom, and on-demand training. The scope is across the technology/cloud domain. The Partner Learning Services team is responsible for, developing, launching, and successfully delivering learning programs that drive impact at scale. The global operations team within the PLS team is responsible for end to end execution of all the virtual and in-person classes for our Google Cloud partners. Though this is a regional position (India) within the global learning operations team, the individual might have to support other regions or training programs as the need arises. Key Responsibilities (but not limited to): As a functional program support specialist and subject matter expert, manage cross-functional escalations, optimize support processes, and drive program-level improvements through data insights and collaboration Be the single point of contact for all functional queries and escalations wrt partner support ensuring timely acknowledgment and resolution Be the functional expert between internal teams (Support, Program, Engineering, Ops and other PLS teams) to investigate, route, and resolve escalated issues. Conduct root cause analysis (RCA) to identify and find solutions to avoid repetitive errors Monitor SLAs and KPIs impacted due to escalated cases and provided insights Ensure exceptional customer experience and operational efficiency across support workflows, while working closely with a cross-vendor team of support team and program managers and Googlers Maintain standard operating procedures (SOP) documents for partner support Contribute to process improvement initiatives by optimizing resources Support learning program managers in the preparation of planned and ad-hoc reports Participate in business reviews and add-value by analyzing support ticket trends (volume and SLA) and by sharing insights Support workstream leads, programs and/or learning consultants as the need arises. Experience and Skills: Bachelor’s degree 3+ years experience in driving large scale program support and/or learning operations; preferably with technology organizations in learning program support and operations Good communication skills; proficiency in English Strong attention to detail amidst high volumes of support tickets and queries Comfortable working with repetitive, manual tasks Ability to work in a global team; strong collaboration skills Ability to navigate ambiguity and deliver in a fast paced environment Proactive problem solving and willingness to go the extra mile to assist learners Knowledge of Google Workspace Show more Show less
Cloud Engineer SureSkills is an edtech services company that specializes in the creation of engaging and impactful e-learning experiences that empower learners and drives organizational growth. SureSkills are the market leaders in the creation of technical education programmes. We work with companies like Google, AWS, Microsoft, VMware, Meta and Coursera to create their education programmes. Most programmes that we develop include hand-on labs to support the learner in their journey towards mastery of their new subjects Roles and Responsibilities : Perform backend QA testing for Google Cloud-based labs to ensure functionality, accuracy, and learner usability. Update lab manuals and instructional content to align with changes in Google Cloud UI, CLI commands, and services. Troubleshoot and resolve issues reported via Buganizer, including command mismatches and lab execution failures. Monitor ongoing changes in cloud services and proactively apply updates to impacted labs. Debug and maintain Terraform and shell scripts for provisioning and startup of pre-created lab resources. Collaborate with developers and support teams to ensure labs meet quality standards and learner expectations. Leverage certifications in Terraform, GCP, and AWS to ensure technically sound lab design and QA processes. Qualifications and Technical Skills: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. At least 1 year of experience in a Cloud Engineer role within a GCP environment, with hands-on exposure to cloud infrastructure, services, and troubleshooting. Proficiency with Google Cloud Platform (GCP) services, including CLI tools and console navigation. Experience with basic Terraform and shell scripting (e.g., Bash) for infrastructure automation and lab provisioning. Familiarity with version control systems (e.g., Git) and issue tracking tools (e.g., Buganizer, Jira). Ability to test, debug, and validate technical training content or infrastructure-as-code resources. Skilled in identifying and resolving content-related bugs, command mismatches, and lab execution issues. Show more Show less
Full Stack Engineer SureSkills is an edtech services company that specializes in the creation of engaging and impactful e-learning experiences that empower learners and drives organizational growth. SureSkills are the market leaders in the creation of technical education programmes. We work with companies like Google, AWS, Microsoft, VMware, Meta and Coursera to create their education programmes. Most programmes that we develop include hand-on labs to support the learner in their journey towards mastery of their new subjects About the Role: We are looking for a talented and motivated Full Stack Engineer with 3–5 years of experience to join our dynamic team. The ideal candidate should have strong hands-on experience with modern frontend and backend technologies, be comfortable working in cloud-native environments, and have a passion for building scalable, event-driven systems. Key Responsibilities: Develop, test, and maintain scalable web applications across the full stack. Build modern frontend applications using React and related frameworks such as Next.js. Work on backend systems and APIs using Node.js, Python, PHP, or Ruby. Design and implement serverless and containerized architectures following event-driven principles. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions. Optimize applications for performance and scalability on Google Cloud Platform. Integrate and manage relational and NoSQL databases including MySQL, Firestore, and BigQuery. Required Qualifications: 3–5 years of experience in full stack development. Strong proficiency in React.js , with experience in Next.js or similar frameworks. Experience with Node.js and at least one of the following: Python , PHP , or Ruby . Understanding of event-driven and serverless architecture patterns. Hands-on experience with Docker and containerized application deployment. Familiarity with Google Cloud Platform (GCP) services. Experience working with databases such as MySQL , BigQuery , and Firestore . Familiarity with Git, CI/CD workflows, and agile development practices. Strong problem-solving and communication skills. Nice to Have: Exposure to microservices architecture. Experience with Firebase services. Understanding of cloud security and cost optimization best practices. What We Offer: A collaborative and innovative work environment. Opportunities to grow technically and professionally. Flexible work arrangements. Competitive salary and benefits.
Project Manager SureSkills is an edtech services company that specializes in the creation of engaging and impactful e-learning experiences that empower learners and drives organizational growth. SureSkills are the market leaders in the creation of technical education programmes. We work with companies like Google, AWS, Microsoft, VMware, Meta and Coursera to create their education programmes. Most programmes that we develop include hand-on labs to support the learner in their journey towards mastery of their new subjects The Project Manager role is central to the success of Google Cloud’s partner learning strategic and key programs and initiatives, requiring a strong emphasis on both Program Management and Project Management within their day-to-day activities. This involves not only managing individual enablement projects for partners but also contributing to the operational direction, rigour, efficiencies and continuous improvement of all programs. Role Description The Project Manager is a pivotal role, holding primary accountability for the end-to-end program and project management of all key programs in the partner learning team. This role demands a strong blend of strategic program oversight and meticulous project execution, ensuring the successful delivery and measurable impact of enablement efforts for Google Cloud partners. The Project Manager will be focused on managing project lifecycles from initiation to completion, ensuring projects meet objectives, scope, time, and budget constraints. Key responsibilities include developing detailed project plans, executing projects using agile principles and sprints, coordinating cross-functional teams and resources, managing risks, communicating with stakeholders, and ensuring quality deliverables. The Project Manager is responsible for orchestrating extensive collaboration with Google Cloud partner delivery leaders and teams alongside various internal Google teams to drive partner capability enhancement and project delivery success. Key responsibilities and accountabilities: Strategic Initiation and project planning leadership Execution oversight and risk mitigation Strategic collaboration, continuous program improvement, and stakeholder management Continuous improvement and iterative delivery Drive identification, collection, and tracking of key metrics for program or project impact, including program/project participation and success, leveraging metrics to drive results. Collaborate with cross-functional teams and/or key stakeholders to understand or identify work problems and project goals, deliver prioritized projects, and demonstrate cross-function project impact. Drive the development of project/program roadmaps and use them to manage stakeholder expectations, as well as for communicating plans and coordinating resources. Drive development of interpretable insights from deep dives and data analysis, provide data-driven strategic recommendations that represent projects/programs from relevant business, product, and technical perspectives to cross-functional stakeholders at a variety of levels. Develop and/or drive the development of project documentation that defines solution scope, solution design, task-level deliverables, milestones, and management processes to ensure stakeholder accountability. Key Performance Indicators (KPIs) The success of a partner learning Project Manager will be directly measured by their effectiveness in delivering large-scale, complex projects on time. Another key metric will be time to plan creation (turnaround time): a key project management metric reflecting efficiency from requirements gathering to plan finalization. Expected high-level skills and experience (At least 7 years): Bachelor's degree or equivalent practical experience Strong Program and Project Management experience in matrix organizations PMP® (Project Management Professional) certification Extensive experience in implementing Agile principles Ability to deliver complex cross-functional projects by collaborating effectively & influencing team members and stakeholders Advanced consultative skills Stakeholder Management in a matrix environment Change Management and Problem Solving amidst ambiguity - ability to navigate through process ambiguity and organizational complexities. Strategic thinking (i.e. well-rounded learning plan rather than just chasing numbers) Data Analytics - ability to dig into trends and forecast Attention to detail Excellent interpersonal skills Excellent executive communication skills, both written and oral Tact and persuasive ability Highly collaborative across various business functions Experience working with a tech organization (i.e. Partner) Google Cloud Cloud Digital Leader and Generative AI Leader certification preferred