Cloud Engineer SureSkills is an edtech services company that specializes in the creation of engaging and impactful e-learning experiences that empower learners and drives organizational growth. SureSkills are the market leaders in the creation of technical education programmes. We work with companies like Google, AWS, Microsoft, VMware, Meta and Coursera to create their education programmes. Most programmes that we develop include hand-on labs to support the learner in their journey towards mastery of their new subjects Roles and Responsibilities : Perform backend QA testing for Google Cloud-based labs to ensure functionality, accuracy, and learner usability. Update lab manuals and instructional content to align with changes in Google Cloud UI, CLI commands, and services. Troubleshoot and resolve issues reported via Buganizer, including command mismatches and lab execution failures. Monitor ongoing changes in cloud services and proactively apply updates to impacted labs. Debug and maintain Terraform and shell scripts for provisioning and startup of pre-created lab resources. Collaborate with developers and support teams to ensure labs meet quality standards and learner expectations. Leverage certifications in Terraform, GCP, and AWS to ensure technically sound lab design and QA processes. Qualifications and Technical Skills: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. At least 1 year of experience in a Cloud Engineer role within a GCP environment, with hands-on exposure to cloud infrastructure, services, and troubleshooting. Proficiency with Google Cloud Platform (GCP) services, including CLI tools and console navigation. Experience with basic Terraform and shell scripting (e.g., Bash) for infrastructure automation and lab provisioning. Familiarity with version control systems (e.g., Git) and issue tracking tools (e.g., Buganizer, Jira). Ability to test, debug, and validate technical training content or infrastructure-as-code resources. Skilled in identifying and resolving content-related bugs, command mismatches, and lab execution issues. Show more Show less

Partner Learning Support Specialist SureSkills is an edtech services company that specializes in the creation of engaging and impactful e-learning experiences that empower learners and drives organizational growth. SureSkills are the market leaders in the creation of technical education programmes. We work with companies like Google, AWS, Microsoft, VMware, Meta and Coursera to create their education programmes. Most programmes that we develop include hand-on labs to support the learner in their journey towards mastery of their new subjects We are seeking a strong learning support and operations professional for the Partner Learning Services Learning Operations team. The Partner Learning Services team provides training to thousands of partners to help grow Google Cloud. The training portfolio includes virtual instructor-led classroom, and on-demand training. The scope is across the technology/cloud domain. The Partner Learning Services team is responsible for, developing, launching, and successfully delivering learning programs that drive impact at scale. The global operations team within the PLS team is responsible for end to end execution of all the virtual and in-person classes for our Google Cloud partners. Though this is a regional position (India) within the global learning operations team, the individual might have to support other regions or training programs as the need arises. Key Responsibilities (but not limited to): As a functional program support specialist and subject matter expert, manage cross-functional escalations, optimize support processes, and drive program-level improvements through data insights and collaboration Be the single point of contact for all functional queries and escalations wrt partner support ensuring timely acknowledgment and resolution Be the functional expert between internal teams (Support, Program, Engineering, Ops and other PLS teams) to investigate, route, and resolve escalated issues. Conduct root cause analysis (RCA) to identify and find solutions to avoid repetitive errors Monitor SLAs and KPIs impacted due to escalated cases and provided insights Ensure exceptional customer experience and operational efficiency across support workflows, while working closely with a cross-vendor team of support team and program managers and Googlers Maintain standard operating procedures (SOP) documents for partner support Contribute to process improvement initiatives by optimizing resources Support learning program managers in the preparation of planned and ad-hoc reports Participate in business reviews and add-value by analyzing support ticket trends (volume and SLA) and by sharing insights Support workstream leads, programs and/or learning consultants as the need arises. Experience and Skills: Bachelor’s degree 3+ years experience in driving large scale program support and/or learning operations; preferably with technology organizations in learning program support and operations Good communication skills; proficiency in English Strong attention to detail amidst high volumes of support tickets and queries Comfortable working with repetitive, manual tasks Ability to work in a global team; strong collaboration skills Ability to navigate ambiguity and deliver in a fast paced environment Proactive problem solving and willingness to go the extra mile to assist learners Knowledge of Google Workspace Show more Show less

Cloud Engineer SureSkills is an edtech services company that specializes in the creation of engaging and impactful e-learning experiences that empower learners and drives organizational growth. SureSkills are the market leaders in the creation of technical education programmes. We work with companies like Google, AWS, Microsoft, VMware, Meta and Coursera to create their education programmes. Most programmes that we develop include hand-on labs to support the learner in their journey towards mastery of their new subjects Roles and Responsibilities : Perform backend QA testing for Google Cloud-based labs to ensure functionality, accuracy, and learner usability. Update lab manuals and instructional content to align with changes in Google Cloud UI, CLI commands, and services. Troubleshoot and resolve issues reported via Buganizer, including command mismatches and lab execution failures. Monitor ongoing changes in cloud services and proactively apply updates to impacted labs. Debug and maintain Terraform and shell scripts for provisioning and startup of pre-created lab resources. Collaborate with developers and support teams to ensure labs meet quality standards and learner expectations. Leverage certifications in Terraform, GCP, and AWS to ensure technically sound lab design and QA processes. Qualifications and Technical Skills: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. At least 1 year of experience in a Cloud Engineer role within a GCP environment, with hands-on exposure to cloud infrastructure, services, and troubleshooting. Proficiency with Google Cloud Platform (GCP) services, including CLI tools and console navigation. Experience with basic Terraform and shell scripting (e.g., Bash) for infrastructure automation and lab provisioning. Familiarity with version control systems (e.g., Git) and issue tracking tools (e.g., Buganizer, Jira). Ability to test, debug, and validate technical training content or infrastructure-as-code resources. Skilled in identifying and resolving content-related bugs, command mismatches, and lab execution issues. Show more Show less