Support Engineer ( SE )

Job Description

Support Engineer (SE) - Chennai, India - Exasol This website uses cookies to ensure you get the best experience. Exasol and our selected partners use cookies and similar technologies (together cookies ) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. You can withdraw and manage your consent at any time, by clicking Manage cookies at the bottom of each website page. Decline all non-necessary cookies Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link Manage Cookies , that is always available at the bottom of the site. These cookies are necessary to make the site work properly, and are always set when you visit the site. These cookies collect information to help us understand how the site is being used. Decline all non-necessary cookies Integrated Professional Services (IPS) Support Engineer (SE) - Chennai, India Apply for this position Exasol accelerates insights from the world s data. Our in-memory technology, massively parallel processing (MPP) technology is specifically designed for analytics, enabling businesses to turn data into actionable insights. At Exasol, we are committed to pushing the boundaries of what is possible in data analytics, and we are looking for passionate individuals to join our team and help share the future of data technology. Join our diverse, remote-first team where more than 30+ languages (and counting!) are spoken, and every voice is valued. We are looking for passionate individuals who thrive on collaboration, innovation, and a shared commitment to help share the future of data technology. The primary responsibility of the Support Engineer is handling the 1st Level ticket queue, providing advice to our customers, and maintaining the support knowledge base. Key Responsibilities: Provide professional advice to clients via our ticketing system Work close with 2nd Level Support, follow-up and trace fixes and solutions Review and update knowledge base articles Contribute to continuous improvement activities Participate in trainings incl. self-learning and on the job trainings Required Qualifications: University degree in IT or equivalent Alternative: technical degree (Technician....) Advanced level or analytical troubleshooting approach Experience in multi-cultural environments Working with ticketing and knowledge systems Cloud technology (AWS, Azure, GCP) Shell and scripting knowledge Database and SQL knowledge, SQL scripting Friendly and polite in communication Good interpersonal skills Team player but also able to work on own initiative Enthusiastic, self-starter and highly self-motivated English: mandatory (Level B1) How We Work at Exasol: Own Your Impact: At Exasol, you are not just a cog in the machine; you will step into immediate ownership of projects, driving them forward with a refreshing level of autonomy. Thrive in a Global Team: Join a vibrant, international community where diversity is celebrated, collaboration is key, and feedback fuels growth. Learn, Grow, Lead : We are invested in your development! Continuous knowledge-sharing, "Coffee and Learn" sessions, exciting events, and dedicated leadership programs empower you to soar. Work on Your Terms : Flexibility is the name of the game! Enjoy adaptable hours, remote options, and "workcations" for the ultimate work-life balance. Growth That Goes Beyond the Office : Dive into a comprehensive onboarding experience, fun team events, and a deep commitment to diversity and sustainability. We care about your holistic well-being. Rewards that Matter : Monthly home office allowance, volunteering options, floating days, and secure pension plans (location-dependent) prove we value your contributions. Exasol is a proud, equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc. Integrated Professional Services (IPS) About Exasol Exasol is the world s fastest analytics database, trusted by the world s most ambitious organizations. Built for speed and flexibility, it can analyze billions of rows in seconds and run high-performance analytics securely whether in the cloud or on-premises. Need to scale your analytics functionSimple pricing makes it easy. Want to deliver frictionless insightsAutomatic self-indexing tunes performance for optimal results. And you don t have to wait - Exasol fits into any data environment, so you can get started right away. Founded in 2000 Coworkers 200 Apply for this position Already working at Exasol Let s recruit together and find your next colleague.