Support Engineer, SAP

Job Description

. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Support Engineer, SAP . This role is based in India. . Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. . Position Summary This role of SAP BASIS Support Engineer (AMS) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use both 4.x, ECC environments latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations. Essential Duties and Responsibilities within SAP BASIS module and related business processes (integrated modules) in a Heterogenous SAP landscape: Level 3 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets Incident Management: Analyzing bugs, defects in the production environment within SLA timelines Replicating issues by coordinating with technical developers and other modules consultant based on issue nature Coordinate with business users for testing bug fixing, testing the message and flows Workaround for high priority tickets Root cause analysis and documentations based on requirement to ensure continuous improvement Service Request Management: How to documentations on existing configurations Master data changes / config changes Enhancements / Projects: Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment Gathering and analyzing business/functional requirements and translating them into design specifications Working experience on complex customization of programs, reports Writing unit test scripts and conducting unit and integration tests for the customizations Support UAT tests and participate in Cut-Over activities alongside post production changes and hyper care Support the assessment of change requests (corrections, enhancements), proposing and developing solutions Taking business transition from incumbent vendors / client IT during new client engagement onboarding phase Attending knowledge sharing sessions Documentations Participating in Job shadow, Reverse Job Shadow phases Monitoring Alerts if any on client environment via Rimini Street based tools and or client based tools and addressing them on time Ensure compliance with the clients IT processes internal time tracking Working on client support timelines based on geography Performance tuning of existing process to contribute on Continuous Improvement Additional Duties and Responsibilities Other job related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours Location Hyderabad, India Education Bachelor Degree in Computer Science or related field or equivalent experience. Language Fluent English is mandatory, any other international languages is a plus. Work Experience: 5 to 7 years Domain experience is good to have Must have Skills: SAP BASIS Module in SAP with the following additional functional capabilities, Integration of SAP HANA into different remote systems. Exposure to different remote access options in HANA system. Experience in monitoring, tuning, and troubleshooting of SAP HANA systems. HANA system administration using SAP HANA Cockpit and HANA Studio. Experience in managing users and roles in SAP HANA system. Implementing SAP HANA Table management techniques - data compression, table partition, compression techniques, and load/unload table into memory. HANA Installation, Data Provisioning, Admin, Modelling. Experience with high availability and backup mechanism. Implementing SAP HANA Security mechanism, HANA XS Application service, and monitoring of HANA system. Solution Manager configuration and utilization (including readiness to learn new tools) SAP Transport Management, System Client copy, refresh, license management Security parameter management, Configuration of SAP Routers, Traces and logs, Workload balancing SAP Correction, Job maintenance, Backup, Data administration, Kernel maintenance, Patch management Why Rimini Street Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https: / / www.riministreet.com / company / awards /