Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Systems Plus
>
Support Engineer (Network and Infra)

Support Engineer (Network and Infra)

Systems Plus

2 - 6 years

0 Lacs

pune maharashtra

Posted:3 days ago| Platform: Shine logo

Apply

Skills Required

network monitoring noc service desk troubleshooting network maintenance sops documentation communication skills tcpip dns dhcp routing switching firewalls switches routers ccna itil processes support processes escalation matrix sla adherence nms tools itsm tools technical escalations shift logs knowledge base articles collaboration skills vlans wireless controllers network security concepts endpoint connectivity comptia network vendor certifications network technologies itsm practices

Work Mode

On-site

Job Type

Full Time

Job Description

As an experienced candidate with 2 to 4 years of experience in network monitoring, NOC, and service desk roles, preferably in a shared service or managed support model, you will be responsible for the following key responsibilities: - Good understanding of ITIL processes including Incident, Request, Change, and Problem Management. - Strong understanding of support processes, escalation matrix, and adherence to SLAs. - Perform first-level triage and troubleshooting for network incidents, alerts, and connectivity issues (LAN/WAN/VPN/Wireless). - Monitor and track alerts from NMS tools such as PRTG, SolarWinds, ManageEngine, or Zabbix. - Create and update tickets in ITSM tools like Freshservice, ServiceNow, or ManageEngine, ensuring proper categorization and escalation. - Coordinate with L2/L3 teams for technical escalations and with ISPs or internal IT for connectivity issues. - Execute pre- and post-change validation during network maintenance windows. - Maintain shift logs, knowledge base articles, SOPs, and documentation for recurring issues. - Participate in daily shift handovers and ensure accurate information flow between teams and time zones. - Support multiple clients simultaneously, following client-specific SOPs while ensuring consistent service delivery. - Strong communication and collaboration skills for effective coordination with clients and internal teams. - Analytical mindset with the ability to identify patterns and recurring issues for proactive escalation. - Basic technical knowledge of TCP/IP, DNS, DHCP, VLANs, Routing, and Switching concepts. - Familiarity with network devices such as firewalls, switches, routers, wireless controllers (Cisco, Fortinet, Sophos, HP, Aruba, Juniper). - Awareness of network security concepts and endpoint connectivity basics. - Entry-level certification preferred: CCNA / CompTIA Network+ / equivalent vendor certifications. - Flexible to work in 24x7 rotational shifts and support global clients. - Process-driven, proactive, and eager to learn advanced network technologies and ITSM practices. You should have a high level of process discipline and operational hygiene to maintain accuracy, consistency, and awareness of the clients" business ecosystem and dependencies. Additionally, you will be expected to have a keen eye for detail and be able to effectively communicate and collaborate with clients and internal teams.,

More Jobs at Systems Plus

DevOps Administrator

Pune, Maharashtra

Experience: Not specified

Salary: Not disclosed

Web Content and SEO Specialist

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

SRE Principle

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Email Marketing Associate

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

CRO Specialist

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Systems Plus

Environmental Services

Baden Ontario

RecommendedJobs for You

Support Engineer (Network and Infra)

Systems Plus

pune, maharashtra

Support Engineer (Network and Infra)

Systems Plus

pune, maharashtra

Login to

Please Verify Your Phone or Email

Confirm Action

Support Engineer (Network and Infra)