Support Engineer (L1 & L2) For One Network TMS

Job Description

We are looking for motivated and detail-oriented L1 & L2 Support Engineers to join our KWE team. The ideal candidates will have a strong technical foundation in Python, React, RESTful APIs, and experience with Transportation Management Systems (TMS) like ONE NETWORK TMS, Oracle TMS, or similar solutions. This role involves troubleshooting technical issues, providing support to end-users, and ensuring the seamless operation of critical systems. Role & responsibilities: Provide first-line (L1) and second-line (L2) technical support for applications, focusing on Python, React, and RESTful APIs. Troubleshoot and resolve technical issues related to TMS solutions (e.g., ONE NETWORK TMS, Oracle TMS). Monitor system performance, identify issues, and escalate complex problems to One Network vendor. Document support cases, solutions, and technical procedures accurately. Assist with system updates, patches, and configuration changes. Provide end-user training and support documentation when needed. Required Skills & Qualifications: Basic to intermediate knowledge of Python for debugging and support tasks. Understanding of React for front-end application troubleshooting. Experience with RESTful APIs and integration frameworks. Experience with TMS solutions such as ONE NETWORK TMS, Oracle TMS, or similar platforms. Strong problem-solving and analytical skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced environment and manage multiple tasks efficiently. Preferred Qualifications: Experience with MySQL/Maria DB programming. Familiarity with Azure Devops Familiarity with Airflow and Informatica Experience with any incident management tools such as Jira, ServiceNow etc. Understanding of software development life cycle (SDLC) and Agile methodologies. Required Education: Bachelors degree in Computer Science, Information Technology, or related field. Required Experience: For L1 Support: 4 years of relevant technical support experience. For L2 Support: 4+ years of technical support or development experience, preferably in L2 roles. Why Join Us? : Opportunity to work with cutting-edge technologies in a fast-growing company. Collaborative, innovative, and supportive work environment. Competitive salary, benefits, and opportunities for professional growth and development. How to Apply : If you are passionate about leading teams and developing high-quality applications, we would love to hear from you. Please submit your updated resume along with a cover letter explaining your relevant experience to career.kgitindia@kwe.com Location: Onsite @ Hyderabad Regards, Human Resource Team, Kintetsu Global I.T., Inc. Q City, Block B ,2nd Floor,Survey Nos. 109, 110, 111/2, Nanakramguda Village, Serilingampally Mandal, R.R. District, Hyderabad 500 032, Telangana.