Job Description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. What you ll do Work with software development engineers to understand the overall technical architecture and how each feature is implemented Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for BU reported issues in JIRA Monitor, maintain systems/applications, look for opportunities to optimize and improve systems Establishes technical proficiency in design, implementation and unit testing Respond to assigned tickets/tasks in accordance with SLA guidelines Handle customer requests, incidents and inbound calls; apply diagnostic utilities and best practice methodology to aid in troubleshooting Update technical support documentation when required and also perform post-resolution follow-ups to help requests Perform hands-on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications. Escalate to Tier 3 any issues unresolved Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiatives Work effectively in an Agile environment; provide training or demos in the new/existing features What experience you need BS or MS degree in a STEM major or equivalent job experience required 2-5 years of software engineering experience Self-starter that identifies/responds to priority shifts with minimal supervision. Software build management tools like Maven or Gradle HTML, CSS and frontend/web development Software testing, performance, and quality engineering techniques and strategies Cloud technology: GCP, AWS, or Azure Experience in troubleshooting, monitoring infrastructure and application uptime and availability to ensure functional and performance objectives. Demonstrable cross-functional knowledge with systems, storage, networking, security and databases System administration skills, including automation and orchestration of Linux/Windows using Chef, Puppet, Ansible, Salt Stack and/or containers (Docker, Kubernetes, etc.) Cloud Certification Strongly Preferred What could set you apart Support and maintain a specific platform or application including creation of new environments, software upgrades, and tuning. Contributing in the creation and amendment of automation scripts and supporting documentation. Provide software deployment services for QA and production environments. Assist with application performance monitoring and tuning. Be actively involved in protecting the uptime and performance of the application. Ability to understand complex business issues and identify technical solutions. Ability to communicate direction clearly to other members of the team. Evaluate the impact of the updates on the system and assess any associated risks. Check for compatibility issues with existing applications and services. Conduct extensive testing to ensure that the updates do not cause any unexpected issues. Deploy the updates to the production environment. Identify the root cause of the issues and work on implementing the required changes to fix them. Cloud Certification Strongly Preferred We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possibleApply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: IND-Pune-Equifax Analytics-PEC Function: Function - Tech Engineering and Service Ops Schedule: Full time