Support Engineer

What you’ll do

• DevSecOps & System Reliability: Contribute to a robust DevSecOps culture by building and maintaining large-scale, massively distributed, and fault-tolerant systems.
• Operational Excellence: Collaborate with cross-functional development and operations teams to build and operate highly available, cost-effective systems with exceptional uptime.
• Incident Management: Serve as a first responder in a 24/7, follow-the-sun model for incident and problem management. This includes providing Level 1 and Level 2 support, resolving trouble tickets, and managing PagerDuty alerts.
• Continuous Improvement: Conduct in-depth root cause analysis (RCA), implement remediations for incidents, and establish comprehensive end-to-end monitoring and alerting on all critical aspects of our systems.
• Documentation & Knowledge Transfer: Actively document operational tasks and contribute to knowledge transfer within the team.
• Change Management: Maintain a strong focus on all changes deployed to production environments.
  

What Experience You Need

• B.Tech / B.E. in Computer Science or a related technical field (e.g., physics or mathematics), or equivalent professional experience.
• 2-5 years of experience in software engineering, systems administration, database administration, or networking.
• 1+ years of experience developing or administering software in a public cloud environment.
• Proven experience in monitoring infrastructure and applications to ensure functional and performance objectives are met.
• Proficiency in languages and technologies such as Python, Bash, and Linux.
• Demonstrable cross-functional knowledge across systems, storage, networking, security, and databases.
• Experience with automation and orchestration tools like Terraform, Chef, Ansible, or container technologies such as Docker and Kubernetes.
• Proficiency with continuous integration and continuous delivery (CI/CD) tooling and practices.
• Cloud certification is strongly preferred.
  

What could set you apart

• Proven experience designing, analyzing, and troubleshooting large-scale distributed systems.
• A proactive, systems-oriented approach to problem-solving, coupled with strong communication skills and a sense of ownership.
• Experience with Infrastructure as Code (IaC) tools, including Terraform or CloudFormation.
• A passion for automation and a desire to eliminate manual toil whenever possible.
• Experience building or maintaining systems in a highly secure, regulated, or compliant industry.
• A passion for and experience working within a DevOps culture as a collaborative team member.