Job Description

Position/Title: Support Engineer The Support Engineer will be responsible for front-line support of implemented systems and products across the mining and grain industries. He/she shall utilize established support systems to ensure maximum possible uptime for clients. This shall be achieved by meeting expected response times for support requests and meeting or exceeding established criteria for rectification of defects raised through support. Education/Certification Advanced Diploma or Degree in Engineering, Mechatronics, Robotics or Computer Science or extensive experience in a Control Systems Engineer role or equivalent would be well regarded Experience : - - Up to 2 years experience in a Control Systems Engineering role (or equivalent) would be well regarded otherwise relevant work placements or internships while studying. - Some experience in an on-call Support role would be well regarded. - Some exposure to the mining or agribusiness industries would be well regarded. - On-the-job training is provided for the Support Engineer role. Key Accountabilities : - Answer support phone requests on 24/7 rotating roster, acting as Tier 1 phone support. - Address email support requests as Tier 1 support, during business hours. - Respond to support requests within expected timeframes, as stipulated under existing support agreements. - Log all details of support requests received. - Analyze, reproduce and record details for defects raised through support channels. - Resolve support defects or test rectification of defects received from the Engineering team. - Track support items through completion. - Record and categorize support requests. - Undertake regression testing of product releases. - Prepare and deliver releases to production environments, include development of release artefacts. - Prepare reporting information for support items. Adhere to prevailing Ekas ISMS policies and procedures while delivering the duties. Required Skillset: - Experience in and understanding IEC 61131 programming standards - Knowledge of XML standards and tools. - Knowledge of Microsoft SQL database and basic scripting skills. - Knowledge of Delphi and .NET application trouble-shooting. - Experience in machine control. - A sound working knowledge of control system architectures, PLC system design and programming techniques - Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including site operators, engineers, electricians and subject matter experts. - Compliance with client Drug and Alcohol policies and other HSE/WHS requirements