Job Description

Basic Troubleshooting- Identifying and resolving common technical issues reported by end-users. Log Analysis and providing resolution thereafter.Liasingwith different Teamsinandoutside IT. Engagement with Partners for issue resolution. Handling and Resolving Audit Related Queries. CreatingSOP's for all Processes involved Application Management. User Assistance- Providing assistance to end-users through various channels (phone,email, chat) to help them with IT-related problems.Documentation- Maintaining documentation of common issues and solutions for reference. Escalation- Escalating complex issues to higher-level support teams when necessary. Password Resets- Handling password reset requests and user account management. Remote assistance- Providing remote assistance to users to troubleshoot issues on their devices.- Basicnetwork and system administration- Assisting with network connectivity issues and basic network troubleshooting. Training- Providing basic training and guidance to end-users on IT tools and procedures. Security Awareness- Promoting and enforcing IT security best practices among end-users. Communication- Share acknowledgement on mail/ticket for the issues received. Regular update to end-users to inform them about the status of their requests.