Supply Account Manager

Job Title: Supply Account Manager

Location: Chennai

Reports to: Head of Supply Chain / Operations

About TheIndusValley:

The IndusValley is one of Indias fast growing D2C kitchen & cookware brands, focused on natural, toxin free products for healthier home cooking. With a strong online presence and expanding offline footprint, we are building the infrastructure and team to scale operations seamlessly.

Purpose of Role:

The Supply Account Manager will act as the key interface between the supply chain/operations team and account stakeholders (internal and external partners).This person will manage supplier and logistics partner accounts, monitor performance, drive cost efficiencies, and ensure service levels that align with our brand promise of timely delivery and product quality.

Key Responsibilities:

• Manage supplier and logistics partner relationships (account onboarding, SLAs, performance reviews, issue escalation).
• Act as the accountable owner of supply chain partner accounts — ensuring compliance with contract terms, cost targets, quality standards, and delivery timelines.
• Track, analyse and report on key account metrics (e.g., fill rate, defect rate, on time dispatch/delivery, cost per shipment, inventory turnover).
• Collaborate cross functionally with procurement, warehousing, fulfilment and sales/marketplace teams to ensure smooth flow of goods and information.
• Identify improvement opportunities in the supply partner network (optimise partner mix, renegotiate terms, drive process improvements, adopt automation/tech).
• Develop and maintain escalation and risk management protocols for supply accounts (e.g., supplier disruptions, logistics delays, product quality issues).
• Support forecasting and inventory planning teams with inputs from partner accounts (capacity constraints, lead times, cost behaviour).
• Prepare and present account performance reviews and business cases for optimising partner architecture.
• Ensure that partner operations are aligned with company QCD (Quality, Cost, Delivery) goals and brand standards.

Qualifications & Skills:

• Bachelor’s degree in Supply Chain / Logistics / Business / Engineering or related discipline. MBA preferred.
• 5 8 years (or your target range) of experience in supplier/partner account management within a fast moving consumer goods (FMCG), e commerce or D2C environment.
• Strong analytical skills with ability to interpret data and drive decisions.
• Excellent stakeholder management skills — ability to work with internal teams and external vendors/partners, negotiate, influence and build long term relationships.
• Experience with logistics/warehousing operations, inventory planning, partner contracts and performance management.
• Comfortable working in a dynamic, high growth environment; ability to drive process improvements and operational excellence.
• Proficiency in MSExcel / Google Sheets; familiarity with ERP, TMS (Transportation Management System) or WMS (Warehouse Management System) is a plus.
• Strong communication skills, both written and verbal.
• Detail oriented, proactive, resilient and able to manage multiple concurrent accounts and priorities.

What We Offer:

• A key role in building the supply infrastructure of a brand with high growth trajectory.
• Opportunity to bring ideas, make impact, drive change in a startup style environment.
• Collaborative, values driven culture oriented toward quality & healthy living.
• Competitive compensation and benefits (to be defined by you).

Next Steps:

If you are excited to join TheIndusValley and play a pivotal role in our supply chain expansion, please send your CV and a short cover note summarising your relevant experience managing supply/partner accounts and driving operational improvements to hr@theindusvalley.in