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Supervisor-Reservations

Supervisor-Reservations

Marriott

2 - 7 years

4 - 9 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

supervisor training reservation manager quality assurance accounting billing scheduling management troubleshooting counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oversee accuracy of room blocks, reservations, and group market codesmunicate company values and/or culture to new employees
Review and implement new Reservations procedures Process all reservation requests, changes, and cancellations received by phone, fax, or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee, special rate, and cancellation policies to callers Accommodate and document special requests Answer questions about property facilities/services and room accommodations Follow sales techniques to maximize revenue Input and access data in reservation system Respond to any challenges found for accommodating rooming requests Set-up proper billing accounts according to Accounting policies Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Develop and maintain positive working relationships with othersply with quality assurance expectations and standards Read and visually verify information in a variety of formats

PREFERRED QUALIFICATIONS

Education: High school diploma or GED equivalent

Related Work Experience: At least 2 years of related work experience

Supervisory Experience: At least 1 year of supervisory experience

License or Certification: None

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