Subject Matter Expert

Job Description

Job Title: Subject Matter Expert Department: Sales Location: Sector 67, Noida Experience Required: 0-4 Years Industry Type: Hospitality Company Profile: RevX Hospitality is a leading provider of comprehensive revenue management solutions for the hospitality industry. Specializing in optimizing hotel revenue through data-driven strategies, RevX Hospitality combines cutting-edge technology with industry expertise to deliver tailored solutions. The company focuses on maximizing profitability, enhancing operational efficiency, and driving growth for hotels by leveraging advanced analytics and dynamic pricing models. With a commitment to innovation and client success, RevX Hospitality partners with hotels to unlock their full revenue potential. https://revxhospitality.com/ Job Summary: RevX Hospitality is looking for an enthusiastic and customer-focused Sales Associate to join our Sales team in Noida. The role involves managing hotel booking inquiries via calls, emails, and WhatsApp chats, providing detailed information, and effectively converting leads into confirmed bookings. The ideal candidate will have excellent communication and persuasion skills, a customer-first approach, and the ability to thrive in a fast-paced environment. Key Responsibilities: • Handle inbound booking inquiries through calls, emails, and WhatsApp chats. • Provide accurate information regarding room availability, pricing, and current promotions. • Engage with potential guests to convert inquiries into confirmed bookings. • Upsell hotel services and packages to enhance booking value.• Manage booking modifications, cancellations, and special guest requests efficiently. • Maintain detailed and accurate records of customer interactions and booking conversions. • Collaborate closely with operations and front-office teams to ensure a seamless guest experience. • Gather and share customer feedback to support continuous service improvement. • Work with the sales and marketing teams to achieve monthly and quarterly targets. Qualifications: • 0-4 years of experience in a Sale, customer service, or hospitality role. • Excellent verbal and written communication skills. • Strong persuasion and negotiation abilities. • Ability to multitask and effectively manage time in a dynamic environment. • Customer-centric mindset with a commitment to delivering outstanding service. • Experience with CRM systems and hotel booking platforms is preferred. • Familiarity with WhatsApp Business, chat automation, and professional email communication. • Proficient in MS Office applications (Word, Excel, Outlook). • Basic understanding of payment processing systems. • Ability to work under pressure and manage multiple tasks efficiently. • Degree in Hospitality Management, Business Administration, or a related field is preferred. Why Join Us: • Opportunity to grow within a fast-paced hospitality company. • Collaborative and supportive work environment. • Attractive performance-based incentives.