Subject Matter Expert

0 years

0 Lacs

Posted:20 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Ensure that the process transactions are processed as per Desk Top procedures
  • Ensure that the assigned targets in accordance with SLA are met
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Provide the relevant process reports on a daily basis
  • Ensure adherence to established attendance schedules
  • Ensure adherence to Company Policies and Procedures
  • Check that designs and solutions are correct
  • Make sure processes meet agreed timelines (SLA) and quality
  • Watch the live system and how users experience it; fix problems
  • Listen to user feedback and make improvements
  • Talk with clients clearly and in a professional way; join client meetings
  • Be the main go-to person for questions in your area
  • Teach and share knowledge with teammates
  • Work with other teams (dev, QA, operations, product) to stay aligned
  • Keep clear, up-to-date documents and guidelines
  • Note risks and raise issues when needed
  • Help with changes and how they affect users
  • Keep up with trends and rules in your field

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EXL

Business Process Management / Analytics

New York

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