Student Support Executive ( Voice )

Job Description

What your job roles look like Counselling Query Handling : Address student queries via verbal and written communication, ensuring prompt and effective resolution. Provide accurate and clear information to students regarding courses, payments, and technical issues. Event Coordination : Plan and execute academic events, including mock interviews and toppers’ interviews, to enhance student engagement and learning. Required tool kit of your talent experience Empathetic approach with values aligned to our company’s ecosystem. We believe in creating a nurturing environment where every student feels safe, guided, and mentored. Our motto, “We got your back,” reflects our commitment to standing by students at every step of their learning journey. You must be able to listen actively, understand student concerns, and provide supportive and solution-driven responses. Strong sense of ownership and responsibility. Comfortable working on weekends as per business requirements. Eager to learn and adapt to new processes and technologies. Excellent communication skills (both verbal and written) Minimum 1 year of experience in EdTech company is required What qualities make you an ideal candidate Eager to Learn Takes Extreme Ownership Results-Driven Positive Attitude Team Player Strong Work Ethics