Strategic Account Manager

In this customer-facing sales role, you will liaise and build relationships with our customers executive management teams to meet or exceed allocated sales target across a broad range of industrial software, power control and process control solutions. Your competitive advantage and success will be achieved by using Rockwell Automations important areas of innovation and difference, our Smart Manufacturing - Industry 4.0 - technologies such as Augmented Reality, the best IIoT platforms, Advanced Analytics, MES solutions and our Connected Enterprise integrated architecture.

As a Strategic Account Manager (SAM), you will act as the primary point of contact for few of our high-value Automotive clients, Experience digging into prospects pain points and validating the issues theyre facing with key decision-makers, identifying new business opportunities within those accounts, and strategically managing their portfolio to achieve long-term growth and customer satisfaction, often by developing tailored account plans to maximize their potential while aligning with our clients goals; important responsibilities include relationship building, strategic planning, opportunity identification, collaboration, and ensuring client retention and satisfaction.

You will report to National Sales Leader - End User. You will be based out of our Pune-Balewadi office.

Key responsibilities:

• Develop strong relationships with important partners at assigned client accounts, including C-level executives.
• Establish trust and become a trusted advisor to clients, understanding their business needs and challenges.
• Proactively engage with clients to proactively address concerns.
• Strategic Planning:
• Create detailed account plans outlining strategies, and tactics to achieve desired outcomes within each client account.
• Analyze client data to identify potential growth areas and opportunities for expansion.
• Develop customised solutions that align with client business goals and address their unique requirements.
• Sales and Revenue Generation:
• Identify new business opportunities within identified accounts, including cross-selling and upselling products or services.
• Lead sales cycles, negotiate contracts, and close deals with key decision-makers.
• Manage account revenue and ensure achievement of sales targets.
• Account Management:
• Monitor client satisfaction levels and address any issues promptly.
• Manage account renewals and contract negotiations
• Regularly review account performance against important metrics and adjust strategies as needed Collaboration
• Work closely with internal teams (Sales, BUs, Marketing, and extended ecosystem distributors and RCSIs) to ensure seamless delivery of solutions and services to clients.
• Coordinate other departments to support client needs and address complex issues. Communication and Reporting:
• Provide regular updates to team members on account progress and important client insights.
• Prepare presentations and reports to demonstrate account value and Return on investment to clients.

Required Skills for a Strategic Account Manager:

• Degree in Business, IT, Engineering or a related discipline.
• Understanding of automotive domain.
• Knowledge of automation systems (PLC , SCADA, Dives etc.) including Robotic Process Automation (RPA), and AI-driven automation.
• Minimum of 15 or more years of experience with business value selling.
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Strategic thinking and planning capabilities
• Negotiation and influencing skills
• Ability to build strong relationships with important decision-makers
• Experience in exceeding sales targets and achieving account growth
• Software experience - Manufacturing Execution Systems (MES), Business Intelligence, Digital Transformation, Analytics, Advanced Analytics etc.

What We Offer:

Our benefits package includes

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development