Store Manager

JOB

Name of the company - H.K Jewels Pvt. Ltd.

Department- Franchise (EBO)

Job Title - Store manager

Website - www.kisna.com

Reporting to - Area Operation manager

About

DUTIES

• Monitor and achieve daily, weekly, and monthly sales targets for the store.
• Track and drive

  KISNA Meri Roshni (KMRs)

  to ensure consistent performance improvement.
• Facilitate regular discussions with the team to enhance conversion rates and average ticket size.
• Strategize and execute plans to promote

  solitaire

  and

  high-value sales

  .
• Conduct weekly and monthly performance reviews to evaluate progress and set new goals.

Customer

• Ensure exceptional customer service through personalized engagement and timely follow-ups.
• Manage customer inquiries related to customized, repair, or special orders, ensuring timely delivery and resolution.
• Plan and execute in-store activities for

  birthdays,

  anniversaries,

  and

  VIP

  customer visits

  .
• Oversee

  tele-calling initiatives

  and mock calls to boost sales conversions.
• Develop plans for

  greeters

  at malls and large-format stores to create a welcoming experience.

Store

• Place replenishment and customized product orders with the Head Office based on sales performance.
• Execute in-store BTL initiatives such as product demos, customer engagement activities, and festive promotions to drive footfall and conversions.
• Coordinate outdoor BTL activities including leaflet distribution, canopy setups, local tie-ups, and community outreach to enhance store visibility.
• Track the effectiveness of both indoor and outdoor BTL campaigns
• Identify and communicate store requirements to ensure timely support and inventory availability.
• Ensure effective

  product

  display

  management

  aligned with category performance.
• Coordinate

  BTL

  (Below-the-Line)

  marketing and promotional activities.
• Maintain operational efficiency across kiosks and main stores.
• Continuously upgrade knowledge and ensure staff training on

  POSS (Point of Sales Support)

  software

  .

Team

• Conduct

  daily

  store

  meetings

  to review targets, achievements, and challenges.
• Motivate and guide staff to achieve personal and store-level objectives.
• Organize and lead

  training

  sessions

  on sales techniques and customer engagement.
• Ensure timely filling of store vacancies by hiring well-trained and experienced staff to maintain smooth operations and service quality.

Compliance,

• Conduct regular

  stock

  audits

  to ensure inventory accuracy.
• Oversee documentation, reporting, and coordination with internal departments.
• Maintain compliance with company operational and visual merchandising standards.

Community

• Organize and participate in

  blood

  donation

  drives

  and other CSR activities for store anniversaries.

KEY

• Strong leadership and team management skills.
• Excellent communication, coordination, and interpersonal abilities.
• Proven sales acumen with a focus on performance-driven outcomes.
• Customer-centric mindset with problem-solving orientation.
• Proficiency in

  retail

  software

  (POSS)

  and

  MS

  Excel

  .
• Analytical and reporting skills to monitor and enhance store efficiency.

Performance

• Achievement of monthly and annual sales targets.
• Improvement in KMRs and conversion ratios.
• Customer satisfaction and retention rates.
• Accuracy of stock and audit compliance.
• Timely execution of store events and promotions.

Education & Experience:

• Minimum qualification: High school diploma or graduation.
• 5-10 years of proven experience in retail operations, preferably within the jewellery or luxury retail sector.
• Prior experience in leading a team in a jewellery store environment, with strong knowledge of sales, customer service, and product handling