Store Manager

Key Responsibilities

• Store Operations Management
• Supervise and ensure smooth functioning of daily store operations.
• Maintain showroom standards, product display, cleanliness, and overall customer experience.
• Ensure proper opening and closing procedures of the store.
• Monitor footfall, assist customers when required, and ensure quick issue resolution.
• Sales & Customer Service
• Achieve monthly sales targets and promote premium products.
• Train the team on upselling, cross-selling, and handling high-value customers.
• Address customer queries, complaints, and after-sales issues with professionalism.
• Maintain strong product knowledge on mobiles, laptops, tablets, and accessories.
• Staff Handling & Team Leadership
• Manage, guide, and motivate sales executives and support staff.
• Prepare staff schedules, assign duties, and ensure optimum manpower utilization.
• Conduct regular team meetings to review performance and give feedback.
• Train new joiners on store policies, product features, and customer service.
• Inventory & Stock Management
• Oversee daily stock levels, stock inward/outward, and stock audits.
• Ensure no stock discrepancies and maintain updated inventory in the system.
• Coordinate with the procurement team for stock requirements and replenishments.
• Track fast-moving and slow-moving items to plan promotions accordingly.
• Reporting & Coordination
• Prepare daily sales reports, inventory reports, and staff performance reports.
• Share MIS reports with senior management on time.
• Coordinate with vendors, service centers, and internal departments.
• Monitor store expenses and ensure cost control.
• Compliance & Safety
• Ensure adherence to company policies, billing guidelines, and SOPs.
• Maintain safety and security of the store, products, and staff.
• Handle customer billing, cash management, and daily reconciliation.
  

Required Skills & Qualifications

• Minimum 2–4 years of experience in retail management (electronics retail preferred).
• Strong communication, leadership, and people-handling skills.
• Knowledge of mobile phones, laptops, operating systems, and accessories.
• Ability to handle pressure and achieve sales targets.
• Good analytical skills for reporting and inventory management.
• Basic computer knowledge (Excel, billing software, POS).
  

Preferred Candidate Profile

• Experience in premium showrooms like Apple, Samsung, Croma, Reliance Digital, etc.
• Customer-centric attitude with strong problem-solving skills.
• Well-presented, disciplined, and reliable.