Store In-charge

Job Summary

The Dark Store In-Charge is responsible for overseeing the daily operations of a micro-fulfillment center (dark store) to ensure smooth order processing, accurate inventory management, timely dispatch, and high operational efficiency. This role requires strong multitasking ability, leadership skills, and experience in fast-paced retail or e-commerce environments.

Key Responsibilities Store & Operations Management

• Oversee end-to-end functioning of the dark store, including inbound, picking, packing, and outbound operations.
• Ensure daily order fulfillment targets are met with accuracy and speed.
• Create and maintain store SOPs for operations, safety, and hygiene.

Inventory Management

• Monitor stock levels, replenish inventory, and coordinate with procurement team.
• Conduct regular cycle counts and maintain accurate stock records.
• Investigate and resolve inventory discrepancies.

Team Leadership & Coordination

• Manage and supervise dark store staff including pickers, packers, and delivery partners.
• Assign tasks, manage shift schedules, and ensure productivity standards are met.
• Provide training to new and existing team members.

Customer Order Execution

• Ensure orders are picked accurately and dispatched within SLA timelines.
• Coordinate with last-mile delivery teams or third-party logistics partners.
• Resolve order-related issues promptly to maintain customer satisfaction.

Performance & Reporting

• Track daily KPIs such as pick rate, order accuracy, dispatch time, and shrinkage.
• Prepare daily/weekly reports for management.
• Use inventory/operations software to update data in real time.

Required Skills & Qualifications Educational Requirements

• Bachelor’s degree (preferred) in Business, Logistics, Retail Management, or relevant fields.

Experience

• 2-3 years of experience in operations, warehousing, retail management, or e-commerce fulfillment centers.
• Experience managing teams in high-volume environments.

Key Skills

• Strong multitasking and problem-solving ability.
• Knowledge of inventory management tools and WMS.
• Strong communication and people-handling ability.
• Ability to work under tight timeline and handle peak operational loads.
• Basic understanding of supply chain and last-mile logistics.

Personal Attributes

• Detail-oriented and process-driven.
• Proactive and adaptable.
• High sense of responsibility and ownership.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Provident Fund

Work Location: In person