Store Executive

Job Summary

The Store Executive is responsible for delivering an exceptional in-store experience to parents and children by assisting with product selection, order fulfillment, billing, and customer service. The role supports smooth day-to-day store operations, maintains high standards of visual merchandising and hygiene, and ensures accurate handling of inventory and sales transactions.

The ideal candidate will be customer-focused, well-groomed, comfortable working with children, and adaptable to high-volume seasonal retail operations, especially during the back-to-school period.

Key Responsibilities

1. Customer Experience & Sales

· Greet customers warmly and assist parents and children in selecting school uniforms, books, bags, shoes, and school supplies.

· Ensure accurate understanding and fulfillment of school-specific booklists and uniform requirements.

· Provide size guidance for uniforms and footwear, ensuring customer comfort and satisfaction.

· Promote ease-of-ordering, technology-enabled processes, durability, and sustainability features of Invent’re products.

· Upsell and cross-sell relevant products to maximize basket value while maintaining a friendly, non-pushy approach.

· Handle billing, POS transactions, exchanges, and returns smoothly and accurately.

2. Store Operations

· Support day-to-day store operations, including opening and closing activities as assigned.

· Maintain cleanliness, organization, and visual appeal of the store at all times.

· Follow Standard Operating Procedures (SOPs) for cash handling, billing, and customer service.

· Assist in implementing company policies, safety standards, and operational guidelines.

3. Inventory & Stock Management

· Receive, unpack, and arrange merchandise as per store layout and merchandising guidelines.

· Monitor stock levels on the floor and inform the Store Manager of replenishment needs.

· Assist in stock counts, cycle counts, and seasonal inventory audits.

· Help prevent stock loss, damage, and pilferage by following inventory control practices.

4. Visual Merchandising & Store Presentation

· Maintain attractive and organized product displays for uniforms, books, and school merchandise.

· Support seasonal visual merchandising, especially during back-to-school campaigns and promotions.

· Ensure pricing labels, tags, and signage are accurate and updated.

5. Customer Support & Issue Resolution

· Address basic customer inquiries, concerns, and complaints courteously and escalate issues to the Store Manager when required.

· Support customers with online order pickups, order tracking, or technology-enabled ordering processes.

· Collect customer feedback and share insights with the Store Manager to improve service quality.

6. Team Support

· Work collaboratively with team members to meet daily sales and service targets.

· Support new staff or temporary staff during peak season with on-the-job guidance.

· Be flexible with shift schedules, including weekends, holidays, and peak seasons.

Qualifications & Skills

• Minimum Graduate in any discipline (Bachelor’s degree preferred).
• 1–3 years of experience in retail sales or customer-facing roles; experience in school supplies, apparel, or books is an advantage.
• Strong communication skills in Telugu, English and Hindi
• Customer-friendly attitude with the ability to engage effectively with children and parents.
• Basic proficiency with POS systems, billing software, and inventory tools.
• Well-groomed appearance with high standards of personal hygiene and professionalism.
• Ability to stand for long hours and work in a fast-paced retail environment.
• Willingness to adapt to seasonal work pressure, especially during back-to-school periods.
• Working Conditions - This is a full-time position based on the mall operating hours (10am – 10pm) that requires flexibility, with work hours including evenings, weekends, and holidays, particularly during the busy back-to-school season.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person