State Tech Support Executive

About the Role

We are looking for a proactive and technically skilled State Technical Support Executive to manage product support, software demonstrations, and implementation activities across Assam. The ideal candidate should be comfortable providing on-site/remote technical guidance, handling client queries, and ensuring smooth adoption of our software solutions.

Key Responsibilities

1. Software Demonstration & Training

• Provide hands-on training sessions to users for smooth onboarding.
• Explain core features, workflow, and benefits of the software in an easy and engaging way.

2. Technical Support & Issue Resolution

• Act as the primary technical contact for state-level operations.
• Troubleshoot software-related issues (installation, configuration, user errors, etc.).
• Coordinate with the central technical team for escalations and timely resolution.
• Monitor system performance and ensure seamless functioning of the software.

3. Implementation & Field Support

• Assist in deployment and roll-out activities across districts.
• Conduct site visits when required to provide technical and operational support.
• Verify data flow, system usage, and report any gaps for improvements.

4. Documentation & Reporting

• Maintain logs of support, resolved cases, and user feedback.
• Prepare daily/weekly status reports for management.

5. Stakeholder Coordination

• Collaborate with district-level teams, project officers, and IT coordinators.
• Ensure regular communication to improve system adoption and resolve issues quickly.
• Participate in review meetings and share technical insights.

Required Skills & Qualifications

• Bachelor’s degree or IT/Computer Science/Engineering or a related field is a plus.
• 1–3 years of experience in technical support, field support, or software implementation.
• Strong understanding of software troubleshooting concepts.
• Good communication and presentable personality (Hindi/English; Assamese is a plus).
• Ability to travel within the state when required.
• Problem-solving mindset and customer-first approach.

Preferred Skills

• Experience in delivering software demos or training sessions.
• Familiar with support management tools.

Location: Guwahati, Assam

Best Regards,
Parul SrivastavaPoliarc Services Pvt. Ltd.Ph. No: 7703916360/ 8700775160Website: www.poliarc.in

Job Types: Full-time, Permanent

Work Location: In person