Staff SW Engineer (DevOps, Cloud, Python)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa has a great toolbox of leading technologies including Cybersource and Authorize.net. Together, we are building leading edge full-service Payment Management solutions combining global payment processing, fraud management and payment security systems.

We are looking for talented, technical, proactive, energetic, and passionate engineers who embrace challenges and are proven problem solvers. As a DevOps Engineer you will be part of a team of DevOps professionals building and working on enterprise grade CI/CD pipelines. You will own fields like infrastructure orchestration, reliability engineering, security, access control, and monitoring. You will keep up with the latest development in cloud infrastructure and DevOps, reevaluate architectural choices and coordinate migration if needed. Must have a passion for improving process, eliminating waste in workflows and enjoy the technical challenges in a fast paced, dynamic environment. In addition, you need Understand the end-to-end product topology from infrastructure and application perspective. Identify risks early on and ensure they are addressed before they become actual problems, whenever possible. Actively look for opportunities to improve the availability, reliability, and performance of the system by applying the learnings from monitoring and observation

Essential Functions and Responsibilities:

• Maintains, extends, and builds automated Continuous Improvement (CI) and Continuous Delivery (CD) pipelines.
• Designs, implements, and manages reliable build/deployment systems.
• Monitors official builds and drives infrastructure issues to resolution.
• Work on App Services Engineering (ASE) strategic efforts – working on all 3 layers of the stack related to infrastructure, middleware, and continuous integration and delivery frameworks.
• Provide level 1 and 2 technical support and troubleshooting issues in the Release Builds and Deployments.
• Work on Application setup and support on physical / virtual / container platforms; troubleshooting OS and release issues.
• Will operate as a Front-end Engineer on Release process, builds, deployments and some devops tools.
• Must have worked on tools Jenkins, ArgoCD, Terraform, JIRA, GIT, Maven, Ansible, docker, Kubernetes and RHEL and Any scripting.
• Must have experience in Python, Terraform and Any private clouds (GCP, AWS preferred)
• Define and evolve Build & Release best practice by working within teams and educating the other stakeholder teams. These best practices should support traceability & auditability of change.
• Ensure continuous availability of various Applications, Environments & tools supporting SCM & Release Management including Source Control, Containerization and Continuous Integration
• Identify parts of the system that do not scale or are instable, provide alleviating measures and drive long term resolution of these problems.
• Becoming SME on VAS Issuer products and analyzing complex systems from a reliability and resilience perspective.
• Engage with stakeholders to regularly interact and discuss the roadmaps and robust supportability aspects. Should be able to drive agenda for better operational functioning and understand agile way of performing tasks and initiatives.
• Represent the SRE organization in design reviews and operational readiness exercises for new and existing services.
• Performing code bug fixes in production and recommending any architectural improvements during issue/incident analysis.
• Actively look for opportunities to improve the availability, reliability, and performance of the system by applying the learnings from monitoring and observation
• Providing technical assistance to perform and run blameless root cause analyses on incidents and outages aggressively looking for answers that will prevent the incident from ever happening again
• Provide Level 3 on-call support.

• 8-10+ years of relevant work experience and a Bachelors degree or with an Advanced degree.
• 8+ years of hands-on experience in software industry in infrastructure and Devops.
• Working experience on Python, Ansible, Terraform, ArgoCD, Jenkins Pipeline, DTR, GitHub
• Should have hands on and good understanding on Release Engineering & Devops tools.
• Responsible for CI/ CD process and issues with respect to release engineering.
• Proficient in one or more scripting languages is a plus: Unix Shell, Perl, Python
• Working experience in Containerization, pipeline creation, Jenkins file/Git
• Working knowledge of Chef/Ansible or equivalent is a must
• Working knowledge in Containerization platform tools like, Kubernetes, Docker,
• Experience supporting production Windows and/or Linux environments, including process management, user management, distilling log files, and debugging performance issues.
• Coding experience beyond simple scripting
• Experience working with any log analysis tools and observability applications like Grafana, Tableau, Splunk.
• Knowledge of two or more platforms like Kafka, Consul, Vault Hazelcast, Middleware software, Elastic, various SQL and NoSQL database platforms is also expected.
• Knowledge in Java or related technologies would aid in bug fixing, understanding the products supported better and to support integration related issues.
• Experience supporting and working on web and mobile applications and troubleshooting problems in a cross-functional environment.
• Experience supporting production Windows and/or Linux environments, including process management, user management, distilling log files, and debugging performance issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.