Job Description

What you get to do in this role: Design, develop, and maintain ServiceNow applications and workflows to enhance our Developer Experience platform Architect and implement innovative solutions to streamline Developer Experience processes and eliminate manual work Create and optimize ServiceNow integrations with existing tools and systems in our software delivery pipeline Conduct vulnerability assessments and implement security enhancements within the ServiceNow environment Perform root cause analysis on incidents, providing detailed documentation and actionable insights to development teams Develop and maintain comprehensive technical documentation for all custom ServiceNow implementations Proactively identify system inefficiencies and implement solutions to prevent recurring issues Collaborate with stakeholders across Engineering, Operations, Security, and Product teams to align ServiceNow capabilities with business requirements Be a mentor for colleagues and help promote knowledge-sharing To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. Bachelors degree in Computer Science, Information Technology, or related field 8+ years of experience in technical engineering roles Strong proficiency in backend development using JavaScript Working knowledge of RESTful APIs, web services, and integration methodologies Experience with agile development methodologies and tools Strong problem-solving skills with the ability to adapt quickly to changing technical requirements Excellent communication skills with ability to translate technical concepts to non-technical stakeholders Preferred Qualifications Proven ServiceNow platform development expertise ServiceNow Certified System Administrator certification, with Developer certification preferred ServiceNow Certified Application Developer or Implementation Specialist certification Experience implementing and maintaining ServiceNow integrations with DevOps tools (Jenkins, GitHub, Jira) Proven track record of analyzing operational data to identify trends and implement process improvements Experience with additional programming languages such as Python Demonstrated experience implementing DevOps practices, CI/CD pipelines, and release management workflows FD21 Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!