Staff - Renewal Operations

Roles and Responsibilities

• Devise, implement, and manage efficient renewals processes, workflows, and policies.

Data Management:

• Maintain the integrity and accuracy of renewals data, manage CRM systems (such as Salesforce, SAP and Fusion), and validate the renewals pipeline.

• Create and maintain master datasets for the installed base, ensuring the accuracy of customer, site, and installation information in the company's system of record.

Performance Analysis & Reporting:

• Maintain renewals data to track performance & support leadership with strategic decision-making.

• Generate reports and dashboards for internal teams and customers using tools like Excel or Power BI to show installed base status.

• Analyze installed base data to track activities like installations and decommissions.

• Conduct data audits, identify discrepancies, and execute actions to resolve them.

Operational Oversight:

• Timely and accurate booking of purhase orders in ERP.

  Ensure delivery of invoices and licenses to the customers/partners.

Technology & Tools:

• Evaluate and implement automation to enhance productivity and streamline operations.

Sales Strategy Alignment:

• Collaborate with renewals account manager, sales, channel partners, commercial finance and other departments to ensure renewals KPI is aligned with overall business goals.

Forecasting:

• Prepare and analyze renewals forecast to guide revenue and costs.

Common Skills Required:

Analytical Skills:

• Ability to analyze data, identify patterns, and derive actionable insights. Strong Excel skills. Knowledge of Power BI is a plus

Technical Skills:

• Proficiency with CRM systems (Salesforce, Fusion and SAP)

Process Management:

• Strong understanding of renewals processes and strive for optimization.

Collaboration:

• Excellent communication and interpersonal skills to work effectively with various departments and geographies.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Sales & Proposals. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information