Job
Description
Role Overview: You will be a part of the Analytics Value Added Service team responsible for implementing OFSAA (Oracle Financial Services Analytical Application) Value Added Services products for various Tier1, Tier2, Tier 3 Banks, and financial institutions. The key strength of AVAS lies in its experience in supporting OFSAA product implementations globally. OFSAA products are utilized across leading countries in various regions such as Asia Pacific, Africa, Americas, Middle East, and Europe. The Oracle OFSAA architecture provides a range of implementation options tailored to the firm's operating model. Key Responsibilities: - Serve as the First point of escalation for application-related incidents, offering detailed analysis and permanent solutions. - Run, monitor, and debug periodic batches. - Perform Root Cause Analysis (RCA) and implement corrective and preventive measures. - Analyze application logs, backend services, and infrastructure metrics for effective troubleshooting. - Collaborate with L1/L2/L3 support teams, developers, QA, and DevOps to resolve complex technical issues. - Participate in ITIL-based processes including Incident Management, Problem Management, and Change Management. - Contribute to deployment planning and verification, ensuring defined rollback and recovery procedures. - Maintain up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles. - Develop and enhance monitoring and alerting strategies for proactive issue detection and resolution. - Support audits and compliance checks related to application stability, access, and change control. - Participate in an on-call rotation to provide after-hours support as required. Qualification Required: - Any Computer Science graduate. - 2+ years of experience in Software Production support, preferably in OFSAA product or similar products in Banking domain projects. - Proficiency in Oracle database, SQL, PL/SQL with exposure to analytical functions and data modeling. - Expertise in Query fine-tuning for optimized execution and experience as the First point of escalation for application-related incidents, providing detailed analysis and permanent solutions. (Note: No additional details about the company were provided in the job description),
