Sr.Support Engineer

Job Description

Job Information Date Opened 05/05/2025 Job Type Full time Industry IT Services City Bangalore North State/Province Goa Country India Zip/Postal Code 403108 Job Description JOB SUMMARY: Senior role in the production management function that support the firm’s various business functions. RESPONSIBILITIES: Work actively with team members to analyze and resolve application issues Identify defects, discrepancies, and trends by ways of code debugging or log analysis Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly Adopt various tools developed by App Bank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. Identify alerts / processes that can be automated and then work with App Bank Engineering team in automating them Challenge existing application setup, processing and suggest different ways to solve problem or improve stability Actively participate in Change management process with view to manage risk in production environment Build and improve run books for generalists to minimize operational errors and gain fungibility / efficiency Develop reports that provide trending statistics to track and manage application health and support service performance Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree (U.S. or equivalent) and Five (5) years of relevant work experience or a Master’s degree (U.S. or equivalent) and Three (3) years of relevant work experience MUST HAVE SKILLS/QUALIFICATIONS: Core concepts of object oriented programming & data structures with practical implementation scenarios / use cases Problem solving in a development or production environment, including experience observing patterns, debugging issues, analysing root cause and suggesting solutions to resolve issues Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions - Strong knowledge of SQL / RDBMS environments, especially Sybase ASE/IQ & DB2. - Knowledge of Object Oriented programming languages: Java / C / C++ - Knowledge of Scripting languages: Shell script, Perl, JavaScript or Python. PREFERRED ADDITIONAL SKILLS / QUALIFICATIONS: Experience in the Financial Service Industry Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud Engineering Degree in Computer Science Prior experience in a support/maintenance heavy development role