Sr./Service Engineer

Job Description

Role/Job Responsibilities : 1. To ensure timely Installation, repairing, preventive maintenance of Printer, Laser Printer, MFDs as per the specific / defined need of the customer and order. 2. To control and monitor the consumption of spares parts, consumables like drum, toner to achieve the gross margin target on monthly basis 3. Achieve and maintain response time, down time, minimum first-time fix, same day fix, quality calls, Productivity, gross margin, customer satisfaction, billing revenue, contract penetration etc. 4. Capable to handle the team of service engineers if required. 5. Generate revenue through AMC contracts 6. Colour printing knowledge preferable. 7. Troubleshooting/maintenance of colour printer would be added advantage. 8. Configuration of colour printer to local area network. Troubleshooting LAN and basic IT problem related for colour printer. (IT skills/CNE/networking skills preferred) 9. Outrageous capabilities to give demo for B/W & colour printers. 10. Take the feedback from the client & take advice from seniors for better output to keep the high reputation of the company & better customer satisfaction. 11. Technically satisfy the client and co-operate with the seniors for continuous improvement. 12. Planning & implementation of service standard as per the requirement of field and company. 13. Maintaining strong relationship with customers, & ensuring high customer satisfaction. 14. Teamwork skills, proven ability to influence cross functional team. Work Experience: 5-20 Years of Experience in Production Printers, Photocopiers, Office Machines, Multifunctional Printers etc. Location: Pondichery Working days : Monday to Saturday