SRO Professional

Job Description

1. Should be the first and important point of contact for the students and their parents over the telephone or direct enquiry 2. Carrying out student support-related activities such as responding to emails, calls, queries, etc. 3. Overseeing the performance of the students by taking feedback from the faculty members and sharing the feedback and performance results with the students and their parents 4. Work closely with the faculty team to identify each month s best performers andshare their details with the DM team. 5. Establish and maintain a good rapport with the students and parents and get class feedback from them regularly. 6. Identify and escalate issues submitted by the students and their parents and submit a report to the management team 7. Inform students of the due date of their fees through email, WhatsApp, and phone calls regularly and collect the fees on or before the due dates as per the installment pattern. 8. Maintain the dropout google sheet and report to the CAO and GM if the dropout reason is connected to Finprov 9. Work closely with the HR team for arranging the placement and internship support for eligible students after their course completion 10. Arrange the preparation and distribution of soft/hard copies of all certificates including course completion, experience, Software, etc. soon after the course completion 11. Manage and communicate effectively the course details or other details required in the case of references passed by the students and their parents 12. Conduct alumni engagement activities including email sharing, arranging webinars/seminars etc. 13. Understand in detail each course and suggest potential career paths and set career goals for the students/ clients whenever required 14. Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole. Desired Profile: 1. Graduation in any stream. 2. Experience of a minimum of 2+ years in the education industry is preferred. 3. Candidates must know Malayalam and English. Key Personal Attributes: ENERGETIC AND SMART Excellent communication skills Demonstrates good interpersonal skills. Excellent time management skills. Must have the ability to multi-task.