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Posted:2 months ago| Platform: 
Work from Office
Full Time
We are looking to hire a Senior Trainer, Customer Experience to play the key role of managing training and development processes for customer service. He/She will drive the execution for running ixigo s day-to-day training/refresher processes and help improve operational efficiency plus process quality/NPS As a Senior Trainer - Customer Experience, you will be responsible for: Training executives towards handling of calls/emails/cases as per quality frameworks and designed SOPs (for Flights/Hotels) Refreshers/Trainings covering handling of escalation cases from ixigo s leadership Conduct regular Quality and Feedback sessions. Help define SOPs as per process updates/product developments. Provide insights and suggestions towards process improvement based on customer queries. Bachelor s degree - Minimum 3 years of experience as a trainer, preferably in the ecommerce or travel sector. Excellent verbal, written, analytical and communication skills Outstanding customer service skil
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INR 0.5 - 3.0 Lacs P.A.
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INR 3.0 - 3.25 Lacs P.A.
INR 4.0 - 8.0 Lacs P.A.
Mumbai Suburbs, Mumbai, Mumbai (All Areas)
INR 3.0 - 5.0 Lacs P.A.
INR 3.0 - 4.25 Lacs P.A.
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INR 1.25 - 5.5 Lacs P.A.
