Sr TOC Engineer

Role & responsibilities

WebPT is seeking a TOC (Technology Operations Center) engineer to oversee our SaaS
applications health and technology operational tasks. In this role, you will be responsible for monitoring the availability, performance, and capacity of our SaaS products. A successful Sr TOC engineer will follow SOP to assist with service recovery on Linux, Windows, and Cloud hosted applications, coordinate, collaborate, and tune monitoring-based alerts, participate in operational incidents, and become immersed in challenging technology problems. Additional responsibilities include working with the release management team to deploy applications and other operational changes into the environment.

What Youll Be Doing As A Part of Our Team

Proactively monitor the availability and performance of infrastructure and SaaS application services hosted in the cloud and data centerServe as the first point of contact for incidents, escalations, and business-impacting technology issuesRespond to monitoring events within defined SLAs and collaborate with partner teams to reach a resolutionManage operational incidents, communicate status updates, and facilitate incident bridgesMonitor scheduled batch jobs (backups, data processing)Escalate operational tasks to partner teams as neededAdminister the TOC dashboard, create, and update alertsAssist with root cause analysis and provide essential troubleshooting for networks, systems, and applicationsWrite technical documentation, including incident details and root-cause analysisIn addition to assisting the lead in teams progress, you will be responsible for identifying areas of improvement.Help with transition of newer tasks from partner teams to help grow TOC’s scope.Support SRE and SysOps teams with deployments, patching, and backup activities.

Participate in 24x7 rotational shifts including oncall and weekend coverage as required by business.

What You Should Have to Qualify