Sr. Soft Service Executive

Job Description

Site Management Conduct a site walk daily with the checklist, look out for defects, and manage any hazardous objects accordingly. Ensure that the meeting rooms are in ‘ready-to-use’ condition whenever unoccupied. Ensure that office equipment is in good working condition. Otherwise, rectify it immediately. Liaise and manage respective vendors to support the functionality of office space. Responsible for consolidating all customer issues and generating a monthly report. Manage all customers’ issues tactfully and confidently. Customer Communications Start the day by greeting the customer, using the customer's name. To be attuned to customers and build and establish relationships with stakeholders across all levels. At Your Service Communications Share communications collaterals with the JLL team. The mailbox must be emptied at the end of each day. Urgent emails to be prioritized first. Administration Duties Police the clean desk policy. Adhoc responsibilities assigned by the Facilities Manager. Required Qualifications/Experiences Graduate / Bachelor’s degree Fresher or 1 year of experience in Hospitality / Tourism / Events or proven experience in a customer service environment