Sr. SNOW Business Analyst

Senior ServiceNow Business Analyst

Key Responsibilities

• Collaborate with business stakeholders to understand current processes, define needs, and translate them into system requirements.

• Analyze business requirements and convert them into actionable ServiceNow tasks, features, and project deliverables.

• Provide technical expertise in developing system functional specifications and deploying new or enhanced systems, processes, and procedures.

• Partner with business users, architects, and developers to ensure solutions align with organizational objectives and are implemented effectively.

• Translate high-level process definitions into detailed ServiceNow designs (epics, features, user stories).

• Configure system settings and options; plan and execute unit, system, and integration testing.

• Lead or participate in cross-functional teams to resolve business or system issues.

• Conduct testing and ensure all deliverables meet quality standards.

• Create and maintain comprehensive documentation.

• Explore and propose innovative solutions within the ServiceNow platform.

• Work independently with minimal supervision to develop effective solutions.

• Communicate effectively with senior stakeholders, customers, and vendors.

• Provide guidance, coaching, and training to team members as needed.

Requirements

• 5+ years of ServiceNow experience with proven success working in global, complex environments.

• Preferred (not mandatory):

  • ServiceNow Certified System Administrator

  • CIS – IT Service Management (CIS-ITSM)

  • CIS – Customer Service Management (CIS-CSM)

  • CIS – Human Resources (CIS-HR)

• Strong coordination and communication skills for managing cross-team expectations and deliverables.

• Proficiency in Agile methodologies; experience with Scrum/Agile frameworks.

• Hands-on expertise with ServiceNow platform features and capabilities.

• Understanding of software engineering principles and design patterns.

• Knowledge of software security best practices.

• Strong curiosity and interest in emerging technologies.

• Ability to promote out-of-the-box ServiceNow solutions while aligning them to business requirements.

• Experience working with distributed and multicultural teams.

• Strong analytical and problem-solving skills with a solution-oriented mindset.

• Ability to manage multiple priorities with minimal supervision.

• Excellent written and verbal communication skills; ability to convey complex technical concepts clearly.

• Proactive, self-motivated, and able to take initiative.

• Fluency in English.