What you get to do in this role: The Platform and Experience Engineering (PAXE) Group at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of AI researchers ML engineers and platform engineers. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future. You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 7k+ enterprise customers around the world. Manage product development activities Work with product management, design, support and other dev teams to create high-quality solutions Manage daily activities of the development team Solve difficult and sometimes ambiguous problems Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team Qualifications To be successful in this role you have: 9+ years of related experience with a Bachelors degree; or 8 years and a Masters degree; or a PhD with 5 years experience; or equivalent w