Job
Description
Role Overview: The Operations Academy Team, operating within the Operations Performance Enablement Group, aims to support LSEG Operations employees throughout their career lifecycle. This includes onboarding new employees, building technical skills, embedding ways of working, and developing operations leaders. By providing targeted, relevant, impactful, and timely learning solutions, the team fosters growth and excellence in Operations. Key Responsibilities: - Training Facilitation: Deliver training sessions, both in-person and virtually, to diverse groups of employees. - Learning Needs Analysis (LNA): Conduct training needs assessments to identify targeted learning requirements, such as changes in workflows, processes, tools, product updates or launches, and measure success as agreed with business owners. - Training Program Development: Plan, design, develop, implement, and evaluate global learning programs, projects, and events that align with business goals and employee needs using various learning principles, methodologies, and tools. - Program/Project Management: Lead global multi-functional projects of varying scopes and complexity. - Learning Evaluation: Assess the efficacy of learning offerings and programs through feedback, surveys, knowledge checks, exams, and key performance metrics aligned with business performance targets. - Business Partnering & Consulting: Establish client partnerships, engage with customers from various seniority levels, and build positive business relationships to efficiently support and deliver learning requirements. - Governance: Follow standards and align colleagues to the group's learning success measures, internal processes, and audits. - Problem-Solving/Innovation: Pioneer innovation initiatives, stay updated on industry trends in Learning & Development, and provide recommendations for key learning issues and process improvements. - Mentoring/Coaching: Mentor & coach colleagues, act as a team deputy, and support various projects and assignments. - Learning Administration: Manage administrative duties such as scheduling, calendar maintenance, logistics, reporting, and tasks relevant to training sessions and maintenance of learning pathways and courses. - Professional Development: Continuously develop knowledge, skills, and capabilities to align with industry standards and meet business demand. Qualifications: - Knowledge & Skills Subject Matter Expertise: - LSEG Desktop, Enterprise Tech workflows, and Product support (e.g., Workspace) - Processes and Tools within Operations (e.g., Salesforce) - Training Delivery or Facilitation in face-to-face and virtual settings - Instructional design in instructor-led and self-paced learning - Project management experience is advantageous - Up-to-date understanding of the latest industry trends in Learning & Development - Excellent communication skills to connect with colleagues across the organization - Strong customer management, engagement skills, and self-leadership - Ability to work under pressure, against tight deadlines, and drive creative outcomes in unclear situations - Ability to coach, mentor, and provide constructive feedback - Dedication to continuous learning and self-development Preferred Knowledge & Skills: - Technical certifications completed (at least 1 with a goal to add more in the future for professional development), e.g., RHCSA, AWS Cloud Practitioner, Azure Network Engineer Associate, VMware Certified Professional - Intermediate-Advanced Knowledge in Cloud Technology (AWS, Google Cloud, Microsoft Azure), Programming (SQL, Python, R, JSON), and AI (ML, NLP, DL, Gen AI, LLM) Note: The company, LSEG, is a leading global financial markets infrastructure and data provider, driving financial stability, empowering economies, and enabling sustainable growth. The company values integrity, partnership, excellence, and change, guiding decision-making and actions. Working at LSEG offers a collaborative and creative culture, encouraging new ideas and commitment to sustainability. The company aims to re-engineer the financial ecosystem to support sustainable economic growth and achieve a just transition to net zero, green economy growth, and inclusive economic opportunity. LSEG provides various benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.,
