Sr. Lead - Applications Admin

Job Description

Required Skills Technology | ITSM Tool Technology | IT Service Management | Recording and Responding to Incidents Incident Management and Triaging Technology | Programing Basic, Programming concepts (Java, .NET) Technology | Database Query Tools / Languages | PL/SQL Database Query Tools / Languages | Transact-SQL Technology | PowerShell Scripting Technology | Cloud Services Basics - Azure, AWS Technology | Application Monitoring and Tools Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1. Supervise all alerts related to application, Database, and system components and provide services proactively. - Triage Incident and service requests to concern team. - Perform root cause assessment and debug all issues on server domain, and availability of applications. - Provide trends to prevent occurrence of incidents, problems, errors, and improve overall performance. - Coordinate with teams and resolve all complex application and system issues. - Must be able to see opportunities for improvement, take ownership and work closely with development team to drive enhancements - Track and report service health metrics, SLA and OLA - Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail 2. Automation Initiatives: - Identify Automation opportunities by critically looking at Manual and Repetative Activites. - Propose, Manage and Drive implementation of automation initiatives across teams. - Focus on Effort reduction, ticket reduction and error free delivery. 3. People Management - Identify team skill gap and help them fill those gaps on the project. - Support team to resolve service impediments ensure team is compliant on project and organizantion process and meet the compliance objective. - Resolve Teams conflict, ensure reportees are motivated and gives optimal contribution. - Manage Team performance evalution and feedback 4. Create Shift left stratgey and Plan - Identify Upskilling needs for shift left and create a training plan. - Ensure to have team train on required skills and technology for shift left. - Set quartely target for shift left and work with customer and stake holders to implement the same