Sr. Executive - Quality Assurance

Job Responsibilities

• Responsible for conducting annual internal QMS audits, MRM and periodic QMS document reviews.
• Support Cross-Functional Team (CFT) members in Quality Improvement initiatives (e.g., customer complaints, Integrated Management System (IMS) implementation, in-process quality abnormalities, New Product Development (NPD)), ensuring effective and efficient task completion.
• Responsible for leading, supporting, and participating in Failure Cost Reduction projects across the plant, and other quality-related activities such as 4M change management and handling of internally or externally initiated Quality Alerts (IQALs).
• Support Department Leader on customer complaint handling with After Sales Service, including providing on-site support when necessary.
• Responsible for collaborating with cross-functional teams to investigate customer complaints,Internal Quality Alerts (IQAs), and internal/external audit findings to identify the root causes and follow up on implementation of corrective and preventive actions.
• Report and track corrective and preventive actions (using 4Q / A-PDCA methodology) to After Sales Service and Customer Service.
• Review new product testing reports from Plant Quality Control (QC) and submit them to Asia Fixture QA.
• Support Department Leader for approving limited samples from both plant internal production and suppliers (excluding OEM/ODM & Key Components suppliers), in collaboration with the Marketing team.
• Responsible for performing Risk Management of critical customer complaints, including those involving Government compliance issues.
• Continuously improve working procedures related to the Integrated Management System (IMS).
• Responsible for organizing and driving monthly Voice of Customer (VOC) meetings.
• Drive the integrated management system to ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards.
• Participate in monthly Quality Review Meetings among Asia QA, plant, and IDC teams when necessary.
• Organize a cross-functional team to address updates to country or industry quality standards mandated by the government.
• Provide training on quality standards to plant QA and QC teams.
• Following the SDCA cycle as per the company standards (such as leader standard work).
  

Strategic Responsibilities

• Coordination with all manufacturing department heads and regional teams.
• Develop & support for implementing strategies for continuous quality improvement and Failure cost reduction.
  

Internal Stakeholders

• Functional Leaders, Team Leaders, EHS, and all levels of Associates.
  

External Stakeholders

• Contact with suppliers/vendors to exchange information regarding component status, costs, design, or timing.
• Contact with consultants and outside engineers/firms to exchange information regarding project status, product design, materials, or processes.
• Attend engineering/manufacturing operation trade shows and seminars to investigate new materials, products, and processes.
  

Required Skills And Capabilities

• Team management.
• Knowledge of 7 QC tools
• Strong, structured problem-solving and analytical skills
• Microsoft /Google Suite
• Knowledge of functional and dimensional training related to Ceramic Products.
• Knowledge of visual Standards
• Good knowledge of country standards & IMS systems
  

Academia

• Bachelor's degree / Ceramic Engineering.
  

Preferred Industrial Background

• Ceramic Industries.
  

Professional Experience

• At least 5+ years experience in the QC/QA domain.