Sr. Engineer Quality- Furniture (Sofa & Recliners)

Key Responsibilities

1. Quality Systems Development and Implementation

• Design, develop, and implement robust quality systems and processes within manufacturing operations.
• Establish, monitor, and analyze key performance indicators (KPIs) related to product quality, process efficiency, and customer satisfaction.
• Ensure compliance with relevant industry standards (e.g., ISO, Six Sigma) and regulatory requirements.
• Standardize best practices across all plants and production lines to maintain quality consistency.

2. Customer Experience Enhancement

• Collaborate with Sales, Marketing, and Operations teams to deliver a seamless and delightful customer journey across all touchpoints.
• Develop frameworks to systematically capture, analyze, and act on customer feedback.
• Implement training programs to drive best-in-class processes, product, and delivered quality for customers.
• Lead initiatives that strengthen brand trust and improve product satisfaction.

3. Continuous Improvement and Innovation

• Lead initiatives for continuous quality improvement in product design, manufacturing processes, and service delivery.
• Apply root cause analysis and corrective/preventive actions to eliminate recurring quality issues.
• Foster a culture of innovation by staying updated on industry trends and best practices.
• Drive operational excellence through data-driven decision-making.

4. Leadership and Team Management

• Build, mentor, and develop a high-performing team of quality professionals across factories and operations.
• Act as a key advisor to senior leadership on quality and customer experience strategies.
• Ensure effective communication and collaboration across departments to align on goals and standards.
• Promote a culture of accountability, continuous learning, and excellence.

5. E-commerce and Digital Integration

• Align quality and customer experience strategies with the organization’s online and e-commerce platforms.
• Ensure consistent product quality, delivery performance, and post-purchase support in digital channels.
• Leverage digital tools and analytics to monitor customer satisfaction and operational metrics.

6. General Trade Oversight

• Partner with channel sales teams to maintain consistent quality and customer experience across general trade networks.
• Implement robust feedback loops to capture insights from distributors and retailers for continuous improvement.
• Uphold brand reputation by ensuring high service and product standards in offline markets.

Education

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• Master’s degree or certifications in Quality Management (e.g., Six Sigma Black Belt, ISO Lead Auditor) are desirable.

Experience

• Minimum 

  10 years of experience in quality management

  , with at least 

  4 years in the furniture industry

   (specifically Sofas/Recliners).
• Proven track record in managing quality systems within 

  manufacturing and retail environments

  .
• Experience in 

  enhancing customer experience

   within 

  D2C and e-commerce

   sectors.
• Demonstrated success in leading cross-functional improvement initiatives and achieving measurable results.

Key Competencies

• Strategic and analytical thinking
• Strong understanding of manufacturing and retail quality processes
• Customer-centric approach and problem-solving orientation
• Excellent leadership, communication, and stakeholder management skills
• Proficiency in quality tools, data analysis, and process improvement methodologies
• Ability to balance strategic vision with operational execution