Sr Director Transformation, GBS Finance

You will be a strategic, senior-level change agent who will drive major initiatives to evolve and optimize shared service operations to provide value, scale, agility and innovation. This role involves leading major initiatives to redesign and optimize processes, deploy innovative technologies, and mature the GBS operating model to deliver enhanced efficiency, effectiveness, and strategic value. The leader will act as a trusted advisor to senior business stakeholders and a key change agent for the enterprise. Immediate focus will be on developing effective Service Level Agreements that tie to Key Performance indicators for the various GBS functions using baselining workshops and VSMs (Value Stream Mapping). In parallel, you will work with IT and Finance Digital Office to drive effective automation and AI projects during the re-design. You will liaison with the GBS function and various stakeholders and customers to establish effective change management routines. You will also take the lead in re-engineering and continuously improving finance processes to constantly unlock further efficiencies and scale.

You will be expected to work from the office on a hybrid work schedule with travel to global hubs as required. This opportunity will work out of our Global Finance Center in Bangalore, India.

KEY RESPONSBILITIES

• Develop, execute, and govern the GBS transformation roadmap, ensuring alignment with corporate strategy and business objectives.
• Establish and maintain program management office (PMO) frameworks, standards, and governance processes for all transformation initiatives.
• Drive end-to-end business process re-engineering and standardization across GBS Functions
• Lead the adoption of advanced technology and automation, including intelligent automation (AI), robotic process automation (RPA), process mining, and workflow platforms.
• Partner with IT to translate business requirements into technical solutions that optimize GBS operations.
• Lead comprehensive change management programs to ensure the successful adoption of new processes and technology.
• Communicate regularly and transparently with stakeholders regarding the progress, benefits, and challenges of transformation initiatives.
• Oversee the portfolio of transformation projects, managing timelines, resources, and budgets.
• Establish a framework for continuous improvement and foster a culture of operational excellence within GBS.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure the success of transformation efforts.

YOU MUST HAVE

• A bachelor's degree in business, Operations, or a related field is required.
• 10–15 years of experience in Shared Services, GBS, or transformation leadership roles within a large, global organization.
• Proven track record of successfully leading large-scale, complex business transformations and migrations.

WE VALUE

• An MBA or other advanced degree is highly preferred.
• Professional certification in project or program management (PMP) or process improvement (Lean Six Sigma Black Belt) is desirable.
• Strategic thinking and ability to provide actionable insights.
• Exceptional leadership and people management skills, with the ability to lead and mentor cross-functional teams.
• Strong strategic planning, portfolio management, and analytical skills.
• Advanced knowledge of digital transformation trends and technologies.
• Excellent communication, presentation, and stakeholder management skills, with a strong executive presence.
• Ability to operate effectively in a fast-paced, matrixed, and multicultural environment