Sr. Customer Service Executive

Job Description

Outbound Customer Representative Location: Remote (India) Shift: Day Shift | 5:00 AM – 3:00 PM IST (including 1-hour break) | Monday to Friday- Satu & Sunday Fixed Off. About Vector Art Vector Art is a multinational graphics and digital imaging services company. We partner with industry leaders and fast-growing organizations to deliver significant value-addition and cost-savings across graphic design, image production, and digital asset management. Learn more at https://vectorart.co/. Job Summary We’re seeking a proactive Outbound Customer Representative to join our team. In this role, you will make up to 60 outbound calls per day, engaging with customers to provide information, resolve queries, and generate new business leads. You’ll need to understand Australian culture and communicate effectively in English to ensure a positive customer experience. Key Responsibilities Make 60 outbound calls per day to existing and prospective customers Provide product/service information and answer customer questions in a professional manner Resolve customer queries and escalate issues when necessary Record call details, customer feedback, and follow-up actions accurately in our CRM Identify upsell or cross-sell opportunities to generate leads Conduct timely follow-up calls to ensure customer satisfaction Qualifications Excellent English communication and listening skills (verbal and written) Strong understanding of Australian culture and customer expectations Proficient computer skills, including typing and basic CRM navigation Education: HSC (12th grade) completion or Bachelor’s degree Experience: Freshers welcome OR minimum 1 year of experience in customer service / BPO environments What We Offer Competitive salary and performance-based incentives Structured training and ongoing support Collaborative, fast-paced work environment Opportunity to work with global clients and build strong sales/customer service skills How to Apply Please send your résumé and a brief cover letter to Fauzan : Email: fauzan@vartservices.com Phone/WhatsApp: +91 80975 87864 We look forward to hearing from you! Visit us: https://vectorart.co/ Excellent Communication Skills required. US or UK experience is Must, then only apply. Job Type: Full-time Pay: ₹25,426.65 - ₹35,500.82 per month Schedule: Night shift Supplemental Pay: Performance bonus Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred)