Job Description

Sr. CRM Manager CRM Manager Job Responsibilities: Provide guidance to team on delivering the highest level of customer satisfaction Regular updates to the customer on project developments, obtain feedback and ensure that consequent systemic changes/corrections are built into the organization Interact with Banks & FI s for securing project approvals for customer loans, secure favorable terms and facilitate smooth disbursal. Establish & maintain a fool proof system for maintaining customer master data duly updating all changes/modifications. Generate regular MIS on the performance of the Customer Care department with due analysis for deviations from set targets and ensure collectibles from customers are realized as per schedule Maintain regular interaction with the Technical & Execution department to ensure smooth transition from sale to handover. Receive, analyze and address all grievances of the customers and suggest appropriate remedial measures to prevent recurrence. Process requests for Modifications/customizations as per the approved terms and coordinate with the site team to modifications and cost is recovered accordingly. Coordinate with all departments to complete the handover process and transfer the customer to the care of the Facility management team. Coordinate with the site CCO on all matters and ensure implementation of the policies and processes in all respects with regard to Customer Care activities . CRM Manager Qualifications / Skills: Post Sales, Documentation for sales booking and home loans, Customer Relationship Management, Relations ship with Financial Institution, Team Management Education and Experience Requirements: Graduate/P.G 10 -15 years in related positions