Job Description

Position: Sr. Associate (Technology & Support) Location: Pune Shift Timings: 3 PM- 12AM IST Expereince: 3+ Years Employment Type: Full time Description: The position is responsible for smooth day to day operation & support in Information technology vertical. Responsibilities: O365 administration Responsible for the installation, configuration, and Supporting Office 365. Develop and manage user accounts, groups, and licenses. Implementing and maintaining security measures to safeguard data and applications. Review, test, and make recommendations for standard email practices. Experience with supporting anti-spam filtering, logging and email tracking and transport rules. Primary On-site support for Office 365 issues. Strong experience in administering users and groups, Exchange Online, Intune, Teams, OneDrive, Azure AD Connect, Azure Active Directory, backup and recovery, and Office 365 applications. Experience using O365 Security and Compliance centre. Local desktop admin Knowledge of Exchange 2010, Windows Server 2003/08/12/16. Perform onboarding/offboarding of users. Provide Tier III support. Conduct routine hardware and software audits. Patching of the machines through remote tool. Install, configure, upgrade, maintain and support desktop/laptop systems. Documentation and SOP creation of known issues and challenges. Management of printers, firewall, routers and switches. Third party vendor coordination for hardware/software issues. Research and recommend new IT technologies and solutions. Remote tool hands on experience Must have hands on experience on any one of the remote management tools i.e., team viewer, LogMeIn or Cisco Webex. Monitoring of the machines for system updates, firewall, CPU usage, memory usage etc. Auditing and reporting of the hardware/software installed on the reporting machines. Anti-virus management Hands on experience in installing, managing and troubleshooting of an antivirus solution. Routine reporting of problematic machines and threats from the management console. To make sure all the machines are compliant and reporting on the console. Analysing and establishing security requirements. Training employees in security awareness/procedures. Network management Utilise networking skills to install and configure hardware, to ensure the companys networks run smoothly and to ensure end users have the connectivity to perform their jobs. Good understanding of network switches, routers, firewalls, and network protocols (TCP/IP, DNS, WINS, DHCP). Developing and maintaining all the comprehensive paperwork associated with the implemented network. Supervising and ensuring there is an optimal level of technical backup at all times. Monitoring for potential issues in a proactive manner. In-depth knowledge of networking, security protocols, and IT best practices. Skills Required: Minimum 3-4 years of experience in IT support. Deep understanding of Office 365 services and applications. Excellent written & spoken communication and problem-solving skills. Team player and strong experience working in a collaborative work environment. Multi-task and should be able to work under stringent deadlines. Requires a bachelors degree in area of specialty and 3-4 years of experience in the field or in a related area. Company Profile Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provide services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM. We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP. URL - http://stratacent.com Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors. ",