Sr Associate IS Analyst

Job Description

What you will do In this vital role you will join a collaborative team implementing and supporting existing & the next generation of integrated case management platform and systems. In this role, you will analyze and resolve issues with adverse event data and file transmissions across integrated systems, maximizing data analysis to identify trends, optimize workflows, and prevent future incidents. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient adverse event transmissions to critical safety systems. Roles & Responsibilities: Monitor and resolve issues related to data and transmission across multiple systems. Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues. Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations. Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability. Collaborate on the development of test plans and scenarios to ensure robust validation of system updates, patches and new features Develop automated testing scripts and perform testing to ensure the quality of the product. Basic Qualifications: Masters degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR Bachelors degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Preferred Qualifications: Functional Skills: Must-Haves Experienced in MuleSoft, Java, J2ee & database programming. Experience of DevOps, Continuous Integration, and Continuous Delivery methodology, and CRM systems Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues. Superb communication skills and the ability to communicate with Product Managers and business collaborators to define scope and value for new developments Hands-on experience with the ITIL framework and methodologies like (Scrum). Knowledge of SDLC process, including requirements, design, testing, data analysis, change control Functional Skills: Good to Have Experienced in managing GxP systems and implementing GxP projects. Knowledge of Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning (ML), Natural Language Processing (NLP) and Natural Language Generation (NLG) automation technologies with building business requirements. Familiarity with cloud technologies such as AWS. Ability to explain technical concepts to non-technical clients. Professional Certifications: MuleSoft Certified Developer Level- I or Level- II Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation. Team-oriented, with a focus on achieving team goals. Ability to manage multiple priorities successfully. Ability to deal with ambiguity and think on their feet.