Sr. Analyst I. Infra CX

General Role Profile
Requires working knowledge and experience in own job family and broadens capabilities Performs a range of assignments related to job family Uses prescribed guidelines or policies to analyse situations and solve a range of straightforward problems Accountable for own work and effective coordination of processes and information with others Works independently within guidelines and policies for ongoing work Receives a moderate level of guidance and direction for new assignments Knowledge Requires working knowledge of principles and methods within own job family Obtains broadened capability through practical experience in applying theories Business Acumen Understands key business drivers and uses this understanding to accomplish own work Problem Solving Works on assignments of moderate scope and complexity where some initiative and independent judgment is required to search out appropriate courses of action within the context of established policies and procedures Uses concepts and abilities of the skill and the Firm s internal policies and procedures to complete assignments and solve problems Impact Makes decisions on routine matters where established policies, procedures and guidelines are available Defers non-routine decisions to immediate supervisor Impacts quality of own work and the work of others on the Team Leadership Typically, no supervisory responsibilities but may provide informal guidance to new Team members Leads projects and processes Influence and Partnership Explains and simplifies complex information to others Leads the coordination of information to ensure ongoing process or program execution