Job Description

We are seeking a skilled and motivated Support Consultant with 3+ Years of experience who takes care of Oracle Merchandising & Allocation Application with L2 & L3 Support. Consultant will be responsible for providing advanced technical support for Oracle Merchandising and allocation processes within an organization. This role focuses on troubleshooting, resolving issues, and optimizing the performance of Oracle Merchandising Operations modules and allocation solutions, particularly in retail environments. The L2 & L3 Support Engineer works closely with internal business teams and external vendors to ensure the smooth operation and integration of the ERP system and allocation processes. The position requires both technical expertise in Oracle including modules like Oracle Inventory Management, Pricing, Promotions, Allocation as well as a strong understanding of retail allocation systems. Essential Requirements and Qualifications: Minimum of 3+ years in IT, with experience Providing Level 2 and Level 3 support for Merchandising Operations modules & Allocation applications, including troubleshooting, issue resolution, and performance optimization across modules. Strong knowledge of Oracle ERP modules such as Procurement, Inventory Management, Pricing, Promotions. Strong knowledge with Allocation System and its integration with inventory and replenishment processes. Should be ready to work on the Shift Model. Should have used ITSM tools to create and manage incidents. Should have good understanding on Merchandising & Allocation Operations Configure and support Oracle Merchandising modules (e.g., Oracle Retail Merchandising System (RMS), Oracle Retail Price Management (RPM)). Assist in applying patches and performing system upgrades to ensure the system is running the latest versions