Sr Advisor Customer Service

Job Description

Job description Role : Senior Advisor Customer Service Industry : Telecoms, Managed IT, Security Market Place : United Kingdom. Market Segment : Business to Business, Business to Consumer, United Kingdom Nature : Inbound client service calls, live chats client emails, customer happiness customer success, resolve tickets, meet SLAs, performance under stringent audit conditions, subject matter expert. Role Description: - Pertaining to this role, youd be a great fit, if you have been actively delivering customer service activities specifically within a local UK Telecoms. You must have minimum 2 years experience in a high-octane aftercare environment, a true passion for meeting SLAs customer happiness, troubleshooting queries in billing technical faults, achieving true customer success achieving very targeted ticketing SLA KPIs during consistent weekly audits. Working with all stakeholders in ensuring the success of open tickets, regular follow ups via calls, text emails will be some of the every-day tasks you will be expected to deliver with visual KPIs evaluated each month. This selected incumbent will be given company funded training, all requisite tools, a start of the art helpdesk. Role Pre-requisites: - Minimum 24 months experience in any local UK Telecoms related customer service or aftercare operation. Be able to demonstrate impeccable English communication skills - MANDATORY Plenty of personality a real passion for closing tickets creating customer happiness Loads of patience in crunch situations, willingness to fight extra mile for a customer. Must take up role only if willing to be committed for the long term. Other Details : Shift Timings : 1:15pm to 10:30pm - Monday to Friday 1:15pm to 6:30pm - Alternate Saturdays. Drop Facilities provided - Company Funded Medical Insurance for you and your immediate dependants - Company Funded. Free Cafeteria in office.