SQL Customer Engineer

We are seeking a highly skilled and proactive SQL Server Customer Engineer with deep expertise in SQL Server Core/Engine and a strong understanding of related data technologies. The ideal candidate will be capable of handling complex reactive scenarios, driving technical resolutions, and collaborating effectively with stakeholders and cross-functional teams.

Key Responsibilities:

SQL Server Expertise:

• Demonstrate strong knowledge of SQL Server Core/Engine including concepts, architecture, performance tuning, high availability (Failover Clustering, Availability Groups), security, maintenance, and upgrade/migration strategies.
• Stay current with the evolution of SQL Server and its enhancements across versions.
• Apply hands-on experience in SQL Server setup, patching, and operational troubleshooting.

Data Platform Skills:

• Possess breadth of experience across related technologies including Power BI, SSRS, SSIS, SSAS, and Azure Data Services.

Reactive Scenario Management:

• Lead troubleshooting efforts for performance issues, high availability configurations, migrations, and security incidents.
• Develop and execute clear action plans, ensuring timely resolution and follow-up to closure.
• Provide SQL Server administration and operational support in reactive situations.

Stakeholder Engagement:

• Communicate effectively with business stakeholders, application owners, and technical teams.
• Handle escalations with professionalism and technical leadership.

Collaboration & Delivery:

• Work closely with internal and external team members to ensure seamless delivery.
• Be ready to contribute immediately without dependency on ramp-up or training.

Work Schedule & Availability:

• Willingness to work in shifts aligned with client operating hours (excluding night shifts).
• Maintain availability during allocated 8-hour weekday slots; occasional weekend work may be required based on client needs.
• Be physically present onsite as required for delivery and client engagement.

Professionalism & Growth:

• Demonstrate punctuality and reliability in client interactions.
• Show commitment to continuous learning through accreditations and certifications as suggested.