The Laundry & Dry Cleaning Supervisor cum Manager is responsible for overseeing and managing the daily operations of a laundry and dry-cleaning facility. Your role includes supervising staff, maintaining equipment, ensuring quality control, optimizing workflow, and delivering high-quality cleaning services. You will ensure compliance with hygiene, safety, and environmental regulations while maximizing efficiency and customer satisfaction. You will supervise and coordinate washing, drying, ironing, folding, dry cleaning, and packaging of garments, linens, and uniforms. Proper fabric sorting, stain removal, and garment handling based on fabric type and customer preferences will be your responsibility. Implementing and overseeing Standard Operating Procedures (SOPs) for both laundry and dry-cleaning services is essential. Monitoring the use of chemicals, solvents, detergents, and spotting agents to ensure quality cleaning is a key part of your role, as well as managing workflow and ensuring timely pick-up and delivery of laundry and dry-cleaned items. Managing and training laundry and dry-cleaning staff in best practices, stain removal techniques, machine operation, and fabric care will be important tasks. You will schedule work shifts to ensure smooth operation and efficient workload distribution. Conducting regular performance evaluations and feedback sessions and fostering a productive and positive work environment for employees are also part of your responsibilities. You will conduct quality checks on finished items to ensure cleanliness, proper pressing, and stain removal. Handling customer complaints and concerns professionally to ensure high satisfaction levels is crucial. Maintaining detailed records of lost, damaged, or re-cleaned items and taking corrective actions will be required. You must also ensure high standards of presentation and packaging of garments before delivery. Ensuring regular maintenance and servicing of dry-cleaning machines, washing machines, dryers, steamers, and pressing equipment is essential. Monitoring and controlling the usage of cleaning chemicals, detergents, and other laundry supplies is part of your role. Keeping track of inventory levels and ordering supplies when necessary to avoid shortages is also a key responsibility. Optimizing operational costs by minimizing water, electricity, detergent, and solvent waste will be important for cost control. Maintaining financial records, tracking expenditures, and managing budgets efficiently are also part of your duties. Identifying cost-saving opportunities without compromising on quality and efficiency is a crucial aspect of the role. You will ensure compliance with health and safety regulations in handling chemicals and equipment. Training staff on safe handling of dry-cleaning chemicals and personal protective equipment (PPE) is necessary. Maintaining a clean and hygienic work environment, ensuring proper ventilation for dry-cleaning solvents, and adhering to environmental guidelines regarding the disposal of chemicals and wastewater are also part of your responsibilities. Your technical skills should include a strong knowledge of fabric care, stain removal techniques, and dry-cleaning solvents. Ability to operate, troubleshoot, and maintain laundry & dry-cleaning equipment is required. Excellent leadership and team management skills, strong problem-solving and decision-making abilities, customer-focused with good communication and interpersonal skills, and basic computer skills for managing records, billing, and scheduling are also necessary for this role.,
As the Laundry & Dry Cleaning Supervisor cum Manager, your role involves overseeing and managing the daily operations of a laundry and dry-cleaning facility. You will be responsible for supervising staff, maintaining equipment, ensuring quality control, optimizing workflow, and delivering high-quality cleaning services. Your ultimate goal is to maximize efficiency and customer satisfaction while complying with hygiene, safety, and environmental regulations. Key Responsibilities: - Supervise and coordinate washing, drying, ironing, folding, dry cleaning, and packaging of garments, linens, and uniforms. - Ensure proper fabric sorting, stain removal, and garment handling based on fabric type and customer preferences. - Implement and oversee Standard Operating Procedures (SOPs) for both laundry and dry-cleaning services. - Monitor the use of chemicals, solvents, detergents, and spotting agents to ensure quality cleaning. - Manage workflow and ensure timely pick-up and delivery of laundry and dry-cleaned items. - Manage and train laundry and dry-cleaning staff in best practices, stain removal techniques, machine operation, and fabric care. - Schedule work shifts to ensure smooth operation and efficient workload distribution. - Conduct regular performance evaluations and feedback sessions. - Foster a productive and positive work environment for employees. - Conduct quality checks on finished items to ensure cleanliness, proper pressing, and stain removal. - Handle customer complaints and concerns professionally, ensuring high satisfaction levels. - Maintain detailed records of lost, damaged, or re-cleaned items and take corrective actions. - Ensure high standards of presentation and packaging of garments before delivery. - Ensure regular maintenance and servicing of dry-cleaning machines, washing machines, dryers, steamers, and pressing equipment. - Monitor and control the usage of cleaning chemicals, detergents, and other laundry supplies. - Keep track of inventory levels and order supplies when necessary to avoid shortages. - Optimize operational costs by minimizing water, electricity, detergent, and solvent waste. - Maintain financial records, track expenditures, and manage budgets efficiently. - Identify cost-saving opportunities without compromising on quality and efficiency. - Ensure compliance with health and safety regulations in handling chemicals and equipment. - Train staff on safe handling of dry-cleaning chemicals and personal protective equipment (PPE). - Maintain a clean and hygienic work environment, ensuring proper ventilation for dry-cleaning solvents. - Ensure adherence to environmental guidelines regarding the disposal of chemicals and wastewater. Technical & Soft Skills: - Strong knowledge of fabric care, stain removal techniques, and dry-cleaning solvents. - Ability to operate, troubleshoot, and maintain laundry & dry-cleaning equipment. - Excellent leadership and team management skills. - Strong problem-solving and decision-making abilities. - Customer-focused with good communication and interpersonal skills. - Basic computer skills for managing records, billing, and scheduling.,